Help/FAQs
• How do I subscribe to CraveTV?
To get started with CraveTV, you'll need to give your TV provider a shout; sign up through your account on their website or by giving them a call. Currently, CraveTV is provided by Bell TV, Bell Aliant, Telus and Eastlink with more coming soon.
If you are a subscriber of The Movie Network or Movie Central with Bell TV, CraveTV is already included with your TV package, at no additional cost. Simply use your online username and password to sign in.
If you are a subscriber of The Movie Network with Bell Aliant, CraveTV is already included with your TV package, at no additional cost. Simply use your online username and password to sign in.
• Can I cancel anytime?
We'd be sad to see you go, but yes. You can cancel your subscription through your television provider, either by calling them or through their website.
• What channel is CraveTV on my Bell, Telus, or Bell Aliant set top box?
* Bell Fibe TV: Press the On Demand button on your remote or go to channel 310/1310
* Telus: Press the On Demand button on your remote or go to channel 411
* Bell Aliant: Press the On Demand button on your remote or go to channel 523
• Are there commercials in CraveTV?
No, CraveTV is completely commercial-free.
• Can I find out what catalogue content there is before I subscribe?
Yes - You don't need a subscription to browse or search the full CraveTV catalogue. Visit
www.cravetv.ca or download the app from the Apple App Store or Google Play store.
• Sure, thousands of hours sounds like a lot of TV. But what if I get through all of it?
Not to worry - we're always adding great new content to satisfy your cravings. Sign up for our email newsletter to get alerts when new seasons and series are available.
• Can I watch programs on CraveTV with closed-captioning?
CraveTV programs can be viewed on your set-top box with closed-captions. This feature is coming soon for iOS, Android, and Web.
• Can I watch programs on CraveTV in different languages?
CraveTV programming is available in English only.
Features
• Which devices does CraveTV support?
CraveTV supports the following:
* iPad, iPod and iPhone running iOS 7.1+
* Android tablets and smartphones running version 4.0+
* Mac: 10.6+: Browsers: Safari, Firefox and Chrome
* Windows: IE9+, Firefox, Chrome
CraveTV does not support web browsers on your mobile device.
• How can I watch CraveTV on my TV?
In addition to being able to access CraveTV on demand on your television's set-top box, CraveTV supports AirPlay and Chromecast. Using a mobile device or computer, download the CraveTV app from either the Apple App Store or the Google Play store, connect your Apple TV or Chromecast*, and watch! (*Chromecast support on mobile devices is coming soon!)
• How can I watch CraveTV on my computer?
You can watch CraveTV from your computer at
www.cravetv.ca.
• How can I watch CraveTV on my mobile device or tablet?
To watch CraveTV from your mobile device or tablet, simply download the CraveTV app from either the Canadian Apple App Store℠ or the Canadian Google Play™ store.
• Does CraveTV support AirPlay and Chromecast?
CraveTV supports AirPlay. Chromecast is supported when using the Chrome browser on your desktop. Chromecast support for mobile devices is coming soon.
• Does CraveTV have support for other devices?
We are constantly adding new platforms to CraveTV so that you can watch anyway you love watching TV. Check back in for regular updates.
• Can I play video on CraveTV from more than one device at a time?
Yes, members of a household can stream CraveTV concurrently on up to two devices, and also watch content via the set-top box at the same time.
• How many devices can be linked to one CraveTV account?
You may have up to five devices connected to your CraveTV account at any time.
• I am getting a "too many devices" error message. How do I manage my devices?
Visit
www.cravetv.ca on your computer or open the CraveTV app on your tablet device. You can de-register devices through the Settings section under "Account".
• Can I use CraveTV when travelling in Canada and the U.S.?
CraveTV can be used anywhere in Canada on your mobile device or computer. CraveTV is not available for use outside Canada.
• How do you search for shows on CraveTV?
You can find your favourite shows on CraveTV through a predictive search field, browsing by titles, or via the "Everything" category in the menu.
• Are programs available on CraveTV in HD?
Yes. CraveTV strives to offer users the best possible viewing experience. The video quality we deliver will depend on the content and your Internet connection and device. We'll automatically detect your connection speed and send you the highest quality stream your connection can support.
• Where can I see ratings for programs on CraveTV?
Ratings for programs on CraveTV will appear on the program's info page on all platforms.
• Why is there so much content in my "Recently Watched" section? Will this interfere with or slow down the product in any way?
CraveTV offers a "Recently Watched" feature, which allows users to easily see the programs they have already watched. The number of items in this section will not interfere with your CraveTV experience in any way.
• What is the difference between "My Cravings" and "Recently Watched"?
The "My Cravings" section saves the last episode of the series you are watching, or adds the next episode available for the series you have been enjoying. If you stop watching the episode on one device, you can pick up where you left off on another.
"Recently Watched" shows you all the content you have enjoyed so far.
• Does CraveTV have parental controls?
Yes, CraveTV has parental controls that allow you to require a PIN when viewing content rated above a particular level. You can find this in "Account Settings", under "Parental Controls". The PIN can be changed at any time, and the Parental Controls setting will be applicable for your account across you mobile devices and computer.
Please note that any parental controls settings on your TV provided through your service provider will not apply to the CraveTV app or website.
Technical - General
• Why am I getting a "video playback error" on my iOS device, Android device or on my Apple TV?
This message will be displayed when you try to watch CraveTV video content on an iOS, Android or Apple TV device that does not have an official release of the OS (operating system) software. CraveTV only supports official releases. "Jailbroken" devices are not supported.
• Will I have the option to select video quality so I can ensure I don't go over my monthly Internet bandwidth allocation?
No, CraveTV was designed for the best TV watching experience possible. It automatically detects your connection speed and sends you the highest quality stream your connection can support. If you have concerns about video streaming consuming your Internet bandwidth allocation, you have the option to use your set-top box.
• Does CraveTV require subscribers to purchase any additional equipment?
CraveTV will be available as a free app on most iOS and Android devices, computers, and On Demand via your set-top box.
• Will streaming content on CraveTV use my cellular data plan?
Use of the CraveTV app on your mobile device via Wi-Fi will count against your Internet data plan when used at home, but not your cellular data plan. If you are using a free Wi-Fi network outside the home, the service will not count to your home Internet data plan or cellular data plan. If you stream content using cellular data, it will count towards your mobile data plan.
• Will streaming content on CraveTV consume my monthly Internet bandwidth allocation?
Watching CraveTV on any device connected to your home network or Wi-Fi will consume bandwidth, similar to other streaming services. If you have concerns about video streaming consuming your Internet bandwidth, you can watch CraveTV on your set-top box.
• How much bandwidth will I use while streaming video on CraveTV?
Streaming video can generally use between 0.2 and 0.9 GB per hour of viewing.
• Will CraveTV use my personal information/data?
CraveTV will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.
We do require a recovery e-mail address to only be used only Parental Controls (if you forget your PIN).
Any and all use of customer information will comply with our Privacy Policy, which can be accessed at
http://support.bell.ca/Billing-and-Accounts/Security_and_privacy/How_does_Bell_respect_my_privacy .
• What are the system requirements to access CraveTV from my computer?
For the best video viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begins playing on your computer.
If you are a Windows user, CraveTV requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better.
CraveTV requires the Adobe Flash Player to stream video content. If you do not have the proper version of the Adobe Flash Player installed on your computer you will be required to update it before being able to sign in or watch any video.
• Do I need to disable my anti-virus software or any firewalls in order to access CraveTV on my computer?
CraveTV operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of CraveTV to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it's okay to access CraveTV. To make CraveTV an exception to your computer's firewall, go to your Internet service provider's online Help section and follow the instructions. For firewalls at work, you will need to contact your company's Information Technology department.
If you require additional assistance, please contact
help@cravetv.ca or call us at 1-888-CRAVETV (272-8388)
• Do I need to adjust any web browser security settings on my computer to watch CraveTV?
When you log in, you are logging in with your TV Service Provider username and password, and because we don't ever see your username or password, to watch CraveTV, your browser must enable "Third Party Cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links will provide more details:
*
Remove third party cookies on Firefox
*
Remove third party cookies on Chrome
*
Remove third party cookies on Internet Explorer
*
Remove third party cookies on Safari
• Is special software needed to watch CraveTV on a computer?
Special software is not required, just your preferred Web browser and the Adobe Flash Player. Install the latest Adobe Flash Player.
• Do I need a specific web browser to access CraveTV?
CraveTV will work on the most up-to-date versions of Internet Explorer, Firefox, Chrome, and Safari.
Steps to download:
Visit the browser's home page that you want to update:
* Chrome:
www.google.com/chrome, then select the "Download Now" button
* Firefox:
www.mozilla.org/firefox/new , then select the "Download a Fresh Copy" link
* Internet Explorer:
http://windows.microsoft.com/en-us/internet-explorer/download-ie, then select the "Get Internet Explorer" button
* Safari:
http://support.apple.com/downloads/#safari
• Can I set video quality settings on a per device basis?
No, CraveTV sets the video quality according to your device's ability and the speed of the connection you use so you can enjoy your show in the best quality available.
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There are additional "signing in" and troubleshooting FAQs at
http://help.cravetv.ca/