Hi Sparkster, there is no question that like many other services we have less than satisfactory experiences for some customers, but overall, I would point out we have grown to over 20,000 homes in just three years, with little marketing, mostly by word of mouth, so we can be all bad. I will admit that if one is a heavy gamer or torrenter, from time to time our services might not be optimal, but 1TB+ monthly users represent less than 2% of our subscriber base. There is more than enough bandwidth always available for real-time services, and with rare exceptions, the same for streaming services like Netflix and Youtube. As for TV there is nothing "so bad" about our TV service. Again we have had lapses from time to time, but our average TV sub has been with us for two years, which we think might be a useful indicator. We can always be better, and we strive to, but no one's service is perfect. Reach out to me by PM and we will find a low risk way for you to find out for yourself. We believe we have alot to offer the Western market as a genuine alternative to what you have been used to.