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post #105 of (permalink) Old 2010-10-25, 03:58 PM
Join Date: Oct 2010
Location: Halifax, Nova Scotia
Posts: 878
MCX-3400-M Dual Tuner: One Tuner Failed

New MCX-3400-M worked 100% for a couple of weeks. Now, only one tuner receives any channels. Other tuner gives following message on every channel the same as before box was registered with Eastlink: "ONE MOMENT PLEASE. This channel should be available shortly. Ref code S0a00"

As a result, programmed recordings fail since recorder seems to use tuner that is not working. Recording works if manually started with working tuner.

Is there any master reset code? Could be operator error from remote? I have contacted Eastlink technical support which tried sending a reset down the line; did not fix anything. Support basically won't do anything except tell you to swap at Eastlink kiosk. I wonder if this isn't just a glitch that could be resolved via a correct reset.
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