Canadian TV, Computing and Home Theatre Forums - View Single Post - Motorola DCX3400 Coming/ Has arrived to Eastlink
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post #91 of (permalink) Old 2010-09-13, 01:51 PM
canadavenyc
 
Join Date: Nov 2009
Location: near Liverpool, Nova Scotia
Posts: 92
OK, this is now fixed.

A service tech came out, and quickly saw that it was a question of the box not pairing properly with the CableCard inside it, but couldn't fix it himself. He called in to HQ, got them to send a "validator signal" to the box, and that fixed the issue after a minute or two.

Incredible that Eastlink CSR's could not do this when I phoned them.
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