Talked to a CSR last night, said that they had the request on file and that I should get it "any day now". "Sometimes it takes a while for them to arrive".
I'm not in any hurry or anything, just wanted to make sure it didn't go missing.
The CSR that I talked to seemed to be unsure about my address though.
He asked me twice about my service address and then my mailing address - they're the same. I'll be willing to bet that the old mailing address popped up on his computer - just to confuse the issue.
Anyway, he said he'd put a rush on it.