Join Date: Mar 2007
Shaw Direct A-
I voted "S,Iomewhat satisfied."
I started with SD back in Jan. 02 and apart from 2x experiecing a rep that was a little 'offlish',and reps that would assume you wanted "Detroit",or "Seattle",I few complaints.
I started out with a Dsr-401,then added a 505 in 2007(?).
In the mid 200s,I had an intermittent signal problem,bad connector 2 yrs in a row,After squawking,got a free service call,the 2nd yr,they had to replace the cable.I had told the csr that yes,it was he same problem and that I didn't think the install was eer done right!
Since,then....no more problem.
I had HDCP issues with my JVC Iart 30 in. TV.I'd find the 505 locked up every morn. and had to phone in -again.Finally,one rep. suggested a workaround 'component' which solved the problem,sort of.
The first 505 had to be replaced because it would accept the new guide software,then everntually a 3rd one,bu great since then!
What company do you know where the head programmer would phone you up to talk things over and try to help out anyway?
I now have a Sony Bravia 46 in. 1080p tv(since Feb. 2010),hdcp compliant,everything is fine.
I think they should\ve been open,honest and up front about removing the |Buff. feeds,but on the whole,no company is perfect,no product is perfect,but I'D SAY SD has been pretty close and I just got my parents on board after 8 yrs of trying and they\re happy and me too!