Join Date: Sep 2013
Location: Shaw Direct Product Development Lead
I sure can!
Without seeing your account, but knowing your location - you're likely closer to an Ontario station than you are a Quebec equivalent (postal code wise), so you're getting substituted with an Ontario station rather than Quebec. But, being in Quebec, you don't have Ontario stations in your package, so the substitution is coming up as "not subscribed" essentially. I imagine if we add Timeshift to your package, you'll notice that the problem is resolved.
I'd have to see your account, with postal code to fully verify, but these keep cropping up as more customers on the ON/QC border convert to the xKu LNB, enabling more channels to get substituted with.
If you want to PM me your account information (account number or phone number will suffice), I can take a look and I have a couple solutions. You said your neighbour is also affected right?