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Unread 2019-06-18, 04:28 PM   #1 (permalink)
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My concerns

I really don't know why I pay so much for repeats and same shows and commercials. Where did all my channels go and the new HI channels are iffy. Any time it's cloudy or raining or for reason, the reception is nil. Trying to call takes so long and it's just so stressful. Being a handi-capp or my senior parents are so disappointed and we ask ourselves, "after over 35 years of avid consumers of shaw, why do we put up with this?". The more advanced things get, the worse it gets. Please listen to your life long consumers of your products and services. Thank you
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Unread 2019-06-18, 04:51 PM   #2 (permalink)
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Unread 2019-06-18, 06:09 PM   #3 (permalink)
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I'm guessing it should be in the following thread?

https://www.digitalhome.ca/forum/11-...sd-thread.html

Shaw really doesn't have anything to do with the channels though, regarding commercials, etc. That's the broadcaster, not Shaw, although Shaw does "own" several channels.

If it is regarding Shaw Direct, it sounds as though the dish is not properly pointed and a service call to rectify that is in order, or the LNB is not the proper one with all the channel discussions in the thread link below (see the last few pages of that thread). We haven't heard of significant rain fade or other signal issues with Shaw Direct, certainly nothing that lasts longer than a few minutes typically.

https://www.digitalhome.ca/forum/11-...on-thread.html
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Unread 2019-06-18, 07:56 PM   #4 (permalink)
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It sounds like the parents may need to upgrade their receiver for MPEG4.
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Unread Today, 08:45 AM   #5 (permalink)
 
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Quote:
Originally Posted by Sandra Jacobson View Post
Any time it's cloudy or raining or for reason, the reception is nil. Trying to call takes so long and it's just so stressful.
Satellite reception may be hindered by trees between your satellite receiver and the satellite. If not that, a service call is required to fix the dish - probably no charge. Since trying to call is stressful to you, perhaps you should communicate with Shaw Direct via their website. Unfortunately, you may have to wait until you get an agent online if you online-chat, but that is common with about any company these days.

https://www.shawdirect.ca/english/contact-us/
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Unread Today, 12:06 PM   #6 (permalink)
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I never had significant issues with Shaw Direct reception. The thunderstorm from hell would cause a blackout and heavy snow or ice buildup on the dish was occasionally an issue. They would happen two or three times a year. Severe weather at the uplink site would also cause the occasional issue. Otherwise reception was very reliable. Bell satellite was much worse for issues like rain fade.
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Unread Today, 06:08 PM   #7 (permalink)
 
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I agree with ExDilbert. With Shaw Direct reception is very reliable. As RuralRouter states your reception may be obstructed by trees or
as 57 our Moderator says, " it sounds as though the dish is not properly pointed" . I've had Star Choice and Shaw Direct from year 2 of operation and no such issues. You need tech support.
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