Join Date: Sep 2013
Location: Shaw Direct Product Development Lead
Hmm... this one has me bamboozled, which honestly doesn't happen very often. To be clear, your Guide, whether on an SD or an HD channel, should never look like that 4:3 image. I've actually never seen that happen before since we launched the HD Guide in 2013!
We've been getting various complaints about TCM from all lines of Shaw - Cable IPTV, legacy Cable and Satellite. They're doing something wonky with their feed... There haven't been any changes to the feed on our end so I'm having trouble getting to the bottom of it.
In checking both my 830 and 630 here, I do see that the 830 has the picture letterboxed, where the 630 is actually 16:9. I'm going to have to do some further digging on this one.