Hmm... this one has me bamboozled, which honestly doesn't happen very often. To be clear, your Guide, whether on an SD or an HD channel, should never look like that 4:3 image. I've actually never seen that happen before since we launched the HD Guide in 2013!
We've been getting various complaints about TCM from all lines of Shaw - Cable IPTV, legacy Cable and Satellite. They're doing something wonky with their feed... There haven't been any changes to the feed on our end so I'm having trouble getting to the bottom of it.
In checking both my 830 and 630 here, I do see that the 830 has the picture letterboxed, where the 630 is actually 16:9. I'm going to have to do some further digging on this one.
I figured out that my LD OLED was getting confused when it was expecting TCM HD to be in HD ,when it was not it would switch The guide to 4:3.
The problem is still TCM HD coming in as standard definition,I checked with my neighbour who also has Shaw Direct and TCM HD is coming in as Standard definition.
I have reached out to TCM in there forums and a few other Shaw Direct customers have also noted the same problem.
No response from TCM, which apparently normal for them from what I have read on there forums.
It would appear that this issue has happened many times in the past with cable company’s in the States.
There own streaming service which you can only get in the States is full of complaints and issues.
I’m really shocked at TCM for there poor customer service or lack of.Apparently TCM’s parent company had been taken over by A&TT in 2018 and there is a reshuffle in play.