Crave tv and Shaw Direct problem
Hello all - I don't know if this is the correct thread for this issue, so please move if necessary.
I have always subscribed to Movie +HBO with Shaw Direct and now that the TMN is Crave, I thought ok great - let's try and watch Crave on say my Apple tv, iPhone or iPad. When I log in, I choose log in through TV Provider (Shaw Direct) - it takes me to the Shaw site where I enter my Shaw ID and password and then I get the message via Crave that that they are now connecting via my TV Provider. Once that's done anything I want to watch says I need a subscription. I can watch Crave or HBO via my satellite receiver, no problem at all. I have contacted Shaw Direct twice now through their chat feature and they can't understand why it won't work for me. According to them, it will work for them when they use my Shaw ID and password (I have my doubts about that). I thought, is it because I have all Macs? Nope, tried it on my Microsoft work computer and I run into the same problems - need a subscription. So - to test it out, I subscribed direct with Crave and used my credit card and voila - it works. Now I'll have to cancel as I don't want to pay twice for something I am supposed to get. Has anyone else run into this problem? I have to work up some energy to contact Shaw Direct again. I have emailed Crave about the problem but have yet to get any reply.