Shaw Direct Online Web Site troubles - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 7 (permalink) Old 2018-06-23, 05:40 PM Thread Starter
 
Join Date: Oct 2008
Location: tarana
Posts: 1,051
Shaw Direct Online Web Site troubles

For a few weeks now, whenever I try to log into my account, I see this: “Please wait while we retrieve your account information”, at which point, I just get a spinning circle and never get access to my account. Yes, I have updated my personal info, I.D., password, etc.
Anyone else having trouble logging in? I’m using Windows 10, with Interet Explorer. What browser are people using to log in successfully?

Last edited by tvmaster; 2018-06-23 at 06:14 PM.
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post #2 of 7 (permalink) Old 2018-06-24, 01:49 AM
 
Join Date: Oct 2009
Location: Baja BC
Posts: 1,026
I am using Firefox.
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post #3 of 7 (permalink) Old 2018-06-24, 07:19 AM
 
Join Date: Dec 2010
Posts: 433
Firefox Windows10

I don't want to login, but just for fun I went this far
https://signin.shaw.ca/idp/SSO.saml2

I use Firefox with Windows 10
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post #4 of 7 (permalink) Old 2018-06-24, 09:38 AM
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Location: Toronto, Rogers, 9865 & 8300-eHDD, Sharp LC75N8000U, Denon AVR4310Ci; Sony KDL40W3000, 9865
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Others have also had issues. Does the link in the following post affect you?

https://www.digitalhome.ca/forum/11-...ml#post3055007

57's Home Theatre (Latest equipment & photos)
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post #5 of 7 (permalink) Old 2018-07-05, 03:31 PM
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Join Date: Apr 2012
Posts: 16
This morning I was able to log into my ShawDirect account.....then I clicked on Chat, got the normal chat window, but somehow ended up with an agent from ShawCable....I think they still have some work to do on the new account look....
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post #6 of 7 (permalink) Old 2018-07-09, 05:58 PM
 
Join Date: Jul 2006
Location: VancouverBC/PV Shaw Sat 600-630 Cable Internet, Telus Landline, Rogers PayGo, Bell Mobility, Netflix
Posts: 466
I get my email notice that my Shaw Cable Internet bill is due and when I click through I get dumped into Shaw Direct. Asked them to fix it. So far no response.
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post #7 of 7 (permalink) Old 2018-07-10, 12:14 AM Thread Starter
 
Join Date: Oct 2008
Location: tarana
Posts: 1,051
what drives me nuts, is while you’re in a 30-minute online chat, the website keeps logging you out, every five minutes...
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