530 PVR appears to have "expired" - Canadian TV, Computing and Home Theatre Forums
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post #1 of 5 (permalink) Old 2016-06-04, 11:06 PM Thread Starter
Join Date: Jul 2009
Location: Coquitlam BC
Posts: 783
530 PVR appears to have "expired"

One of my father in laws 530 PVR's appears to have reached the end of its life. If anyone can think of anything else for me to try please let me know. The problem here is it is at a Home Away from Home location that is also not in Canada so there have been no phone calls made to Shaw D for quite some time now. I guess it will have to come home to Canada for a visit.

Anyway, here is what happened. One morning it was frozen at 3:30 AM on the screen and not working. A power down reboot fixed it for the day but next morning the screen was frozen at something like 4:30 or 5:30. A power down reboot did nothing except the screen is now completely blank and I tried hooking each of the different outputs to the TV including DVI, Componenet, Composit and Coax but no signal to the TV at all. Tried pushing the power button several times as I tested each output since there is no signs of life on the front panel. The unit is warm (normal warmth) and the HD is running, can hear/feel the slight vibration.

I used to be a Shaw D customer before switching to Telus Optik TV and I have numerous 6xx receivers in storage that I would have used to upgrade my father in laws 5xx receivers except for the vacation location dilemma. Then there is the receiver/LNB/Satellite upgrade situation coming soon as well. I haven't seen anything here about Shaw D hunting out the Home Away From Home locations though. I know that isn't always easy for them to do but many people had their vacation locations registered.


-- Retired TELUS Employee so I Don't Speak for TELUS --
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post #2 of 5 (permalink) Old 2016-06-05, 05:42 AM
Join Date: Mar 2010
Location: Interior
Posts: 1,801
So send them a 630 and have them get a voip.ms number and you can put whatever number you want in the caller id area. or send him a 600 series, get set up and call shawd with him on skype(your "brother is better at this than you are so he is helping and you are relaying instructions to him )
If you send the unit and have the id etc. you can call to have it added and set up and then you can refresh online if necessary
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post #3 of 5 (permalink) Old 2016-06-05, 01:05 PM
Join Date: Dec 2008
Posts: 1,099
If your father has more than one receiver, he pays the extra fee that extends the warranty on all receivers. As far as calling Shaw Direct, I have helped many people, friends/neighbours with their service and call from my cell, in the voice prompt it asks if you are calling from your own phone and gives you the option to submit the phone number for the account.

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post #4 of 5 (permalink) Old 2016-06-06, 08:29 PM
Join Date: Jul 2006
Location: VancouverBC/PV Shaw Sat 600-630 Cable Internet, Telus Landline, Rogers PayGo, Bell Mobility, Netflix
Posts: 468
Why don't you call SD and tell them that your Dad is non-technical?
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post #5 of 5 (permalink) Old 2016-06-09, 08:56 PM Thread Starter
Join Date: Jul 2009
Location: Coquitlam BC
Posts: 783
Thanks for the input guys. They do pay the multi receiver fee so yes everything is covered. It is the fear of the questions that will possibly be asked when the call is made as they did have both their Canadian and US location registered. The dead receiver can easily move to the Canadian location and the call be made with him and myself there to deal with the testing. I assume that Shaw D will now be replacing 530's with 630's in most situations since 530's won't be working for too much longer.

If things go well the next question will be if they will send a triple LNB with the replacement receiver as I have several 605's and 630's that can also be used to swap out more of the 5xx receivers to get him to the point where he is all set for the upcoming upgrade to MPEG4 (is that what it is?). Then I just have to find him another triple LNB for the other location.


-- Retired TELUS Employee so I Don't Speak for TELUS --
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