Call Centre Reduced Hours? - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 3 (permalink) Old 2015-07-07, 02:41 PM Thread Starter
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Join Date: Jun 2002
Location: Edmonton
Posts: 1,910
Call Centre Reduced Hours?

I was doing an automated payment over the telephone and it didn't go through so it said I could be transferred to an agent but then when it rang through, there was an automated message saying they were closed. I don't remember the hours but it was something like 7:00 AM to 10:00 PM.

This used to be a 24/7 operation regardless of what your call was about.
starchoice is offline  
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post #2 of 3 (permalink) Old 2015-07-07, 03:43 PM
 
Join Date: Jun 2013
Posts: 113
Not surprised. I was laid off as a Rogers call center rep a month ago, also due to downsizing. And since Rogers and Shaw are very similar...well, there you go.

Trying to cut back on expenses it seems.

Last edited by 57; 2015-07-07 at 04:26 PM. Reason: Unnecessary Quote Removed
DialgaChampion is offline  
post #3 of 3 (permalink) Old 2015-08-04, 10:34 AM
 
Join Date: May 2006
Location: WNY Region
Posts: 15
I had a similar issue to when I wanted to make a partial payment on my account. The website wouldn't let me do it, and then when I called in to do it, I was transferred to a rep.

Still confused, but was able to make the payment.
nusatman is offline  
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