Shaw Direct Programming/Pricing Discussions - Page 31 - Canadian TV, Computing and Home Theatre Forums
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post #451 of 494 (permalink) Old 2019-07-31, 10:43 AM
 
Join Date: Sep 2013
Location: Shaw Direct Product Development Lead
Posts: 184
All of the older packages are no longer advertised online - I would recommend asking what your Theme Packs are, as that'll help you narrow down what's able to be customized in your package. Then, your base is the following (focusing only on specialty channels, so there will be more included):

1 set of US Networks
ABC Spark HD
APTN HD
CBC News Network HD
CMT HD
Cottage Life HD
CTV News HD
Daystar
E! HD
Game TV HD
ICI RDI HD
LCN HD
Makeful HD
MeteoMedia HD
MTV HD
Much HD
National Geographic HD
RDS HD
RDS 2 HD
Sportsnets HD
T+E HD
The Rural Channel
Weather Network HD
TLN HD
TSNs HD
Vision TV HD
Yoopa HD
YTV HD
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post #452 of 494 (permalink) Old 2019-08-18, 01:43 PM
 
Join Date: Jul 2003
Posts: 129
i currently have ontario life which has gone up to $91 and i have a pick2 channel pack which has climbed to a criminal price of $9, and then add on the $5.99 multi receiver fee which is also criminal and my price after taxes got to over $119 a month.
I guess my option is to drop SD or try and go to a cheaper package. I was thinking of the medium package which is $93 and after taxes would be like $105 and still expensive but I would save about $15/month. Any recommendations on the best value package for your money would be greatly appreciated.

SD fluffs up the number of base channels by including dozens of CTV, Global, CBC etc. from pretty much every city in canada which to me is an absolute waste and pointless.
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post #453 of 494 (permalink) Old 2019-08-18, 04:48 PM
 
Join Date: Oct 2008
Location: tarana
Posts: 1,202
Agreed on the insane replication of CDN network channels. While yes, it makes sense for a particular locale to have access to it’s local nets, I don’t see why everyone has to pay for every, single CDN network affiliate. Maybe one each from each time zone, but not five?

Yes, Shaw has to find transponder space for all of them to service all subscribers, but I do feel we’re all paying way too much for channels most of us will never, ever watch.

So you’ve got CBC, CTV, CityTV & Global. Set up a pack where subscribers can choose one each of those, per time zone. That would = four zones (your own doesn’t count) multiplied by four nets, equals 16 channels. That would be all we really need, right?

And if you want to pay three times as much, you can have them all.

My bill has gone from $89 to $146, and I’ve actually lost channels along the way.
Ridiculous.
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post #454 of 494 (permalink) Old 2019-08-19, 09:52 AM
 
Join Date: Jul 2010
Location: Jasper, Ontario
Posts: 307
My bill was $105 in January but now it's $130 (includes $20 for HBO and other movie channels).
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post #455 of 494 (permalink) Old 2019-08-19, 10:49 AM
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@tvmaster and @Billy34 - Shaw Direct has to carry all the locals to meet CRTC regulations. They pay a flat Copyright fee for every premises that subscribes to distant stations (time shifting), regardless of the of the number of stations involved. That fee from all the TV providers is shared among the stations according to their own formula. I don't know if there are other direct costs, but I doubt there would be much difference in the price of the time shifting package with 4 cities compared to the current plan.
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post #456 of 494 (permalink) Old 2019-08-19, 01:05 PM
 
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I know they HAVE to carry them, which I believe was in my first sentence. Nonetheless, the costs which Shaw is increasing our rates is out of control. In my case, 50% in 10 years. Not sure about you, but nobody in our house has had a 50% salary increase in that time. Apparently, EVERYONE in the CDN satellite/broadcast industry has....
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post #457 of 494 (permalink) Old 2019-10-09, 05:50 PM
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Location: Brackendale, BC
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Has anyone had success with Shaw Direct CSR's regarding deals for long time customers to reduce the cost of the constant price increases?
I currently have the old Digital Advantage + Time shift for $82 /month, this has increased 24% in the last 3-years.
Any luck getting through to a loyalty/ retention's CSR?
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post #458 of 494 (permalink) Old 2019-10-10, 12:49 PM
 
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No. It’s nearly impossible to find a human answering a phone, unless you’re the first-caller-in at 7am. Chat also is frustrating, as typing takes waaaaaay too long to negotiate and shop. If and when I quit Shaw for Rogers or Bell, the reason will be the dreadful phone wait-times. The only thing keeping me at Shaw, momentarily, is my investment in hardware.
Are you reading this, Shaw?
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post #459 of 494 (permalink) Old 2019-10-11, 08:13 AM
 
Join Date: Jul 2003
Posts: 129
I totally agree with the disgusting horrible phone customer service that shaw direct has. No matter what day or what time you call, you can never get through as they always say we are experiencing longer than normal wait times.. such BS. Even the chat is almost impossible to get through on, but I want to talk to a human if I have an issue. With the amount we are all paying for their services, you would think they could afford to pay a few more customer service employees to help people out.
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post #460 of 494 (permalink) Old 2019-10-11, 09:43 AM
 
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Location: Fort Erie, Ontario
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Believe it or not, Bell and Cogeco are far worse, at least in my experience.
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post #461 of 494 (permalink) Old 2019-10-11, 12:28 PM
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For everyone's information....
Well I did call Shaw Direct, put my time in and after waiting 1 hour and 45 minutes made it to the first CSR, who then transferred me to the "Loyalty dept", that took another 15 minutes..
As I am a 20 year customer, etc.... I was able to reduce my costs by 20% ($20 reduction) for 1-year, same programming package. Will make the call again in a years time to go through the dance again.
Apparently you used to be able to follow the prompts and be offered the "Loyalty Dept" option, but they have changed it so you need to accept the prompt to select "termination", this will get you to the CSR who can offer you the deal. Should reduce the wait time substantially.
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post #462 of 494 (permalink) Old 2019-10-12, 11:32 AM
 
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I recently used the Shaw Direct CHAT feature. I got a rep within 15 minutes and all is well. Luck of draw?
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post #463 of 494 (permalink) Old 2019-10-12, 01:50 PM
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I have tried CHAT as well, you get a CSR quick but they could not offer the deals a Loyalty CSR can. That was my experience a few weeks ago.
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post #464 of 494 (permalink) Old 2019-10-12, 02:04 PM
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Quote:
Originally Posted by brack View Post
...As I am a 20 year customer, etc.... I was able to reduce my costs by 20% ($20 reduction) for 1-year, same programming package.
So what programming package or dollar value do you have to receive this discount?

Last edited by 57; 2019-10-12 at 02:51 PM. Reason: QS
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post #465 of 494 (permalink) Old 2019-10-12, 02:07 PM
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Don't forget that in addition to longer than ususal wait times, the menu options have changed!
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