Check your invoices for HST overcharge
So for the last 4 or 5 months (at least) every invoice from Shaw Direct has been overcharging the HST by exactly $0.45. I only noticed it the first time because a programming change was prorated one month, which made my invoice an even number and that made the HST overcharge quite obvious to spot.
So I emailed them and they credited my account back and I left it at that. The next month I did a quick check and though it isn't quite as obvious when your invoice isn't an even number, I did check it and sure enough I was overcharged HST by exactly $0.45 again. Email them, they credited it back. This song and dance has gone on for 4 or 5 months. This month the random CSR who handled the email just made up some new math and told me I'm wrong (I'm not, they overcharged by exactly $0.45 again even though my bill increased as a result of the announced Jan 1 rate increases). To continue to overcharge by exactly $0.45 even as my bill increases tells me there's a bug in their billing software. I'm hardly a consumer advocate or look to raise a fuss, but as I've told them the last 3 months, I'm really sick of having to email about the same issue month after month.
I figure one customer complaining over $0.45 every month isn't incentive enough for them to fix whatever problem they have in their billing system so I got to wondering just how big a problem this is and if it's happening to more customers then how many more? And if the problem is as widespread as 1000s or tens of 1000s of customers then where is this extra $0.45 per account going because you can rest assured no accountant is voluntarily sending an extra $0.45 in collected HST straight to the government.
So if this problem is affecting more than just my account, I'm hoping hundreds or thousands of emails and phone calls will convince them to fix their billing issues.
To check, simply multiply the total of your charged services by your HST rate (in Ontario, it's 13% or 0.13) and make sure that number matches the HST being charged by Shaw Direct on your invoice.
Again, I've noticed this problem for the last 4 or 5 months, but haven't bothered to go back before that to see how long it's actually been going on. However, I'm at the point where I might just do that because I'm sick of Shaw Direct not doing anything about it month after month.