I don't call very often but it seems that when I do, the customer service is not what it used to be. The reps seem uninformed, uninterested and act like they are doing you a favour by helping out. For example, I had the timeshift promo for $0.99 a month for six months and then I called to cancel. Well, Shaw's 6 months is not actually 6 months but always pro-rated based on actual days. I marked my calendar for six months and told the rep that my subscription should be expiring and she said it expired a few days ago. I tried to pin her down but then she went into robot mode with her "few days" and either would not or could not give me a specific date. The funny thing is that even though she said the six months expired, my billing actually went another two days after the call was made for an offer that was purportedly already past its expiry date. I'm pretty sure that their reps are between 18 and 25. I detect a tone of entitlement.