Originally Posted by RADIOCANADA499
Went to SD because BTV SUCKS...They put me in the credit bureau for their stupidity and they dont honor their warranty when the hard drive fails in their recievers(rented reciever).Custumer service is 100x's better.
Maybe you just happened to get a bad CSR. I called Bell up a few weeks ago to replace a 6400 that once every so often, wouldn't display any picture. I had to power-cycle it for a few seconds to fix the problem. It was intermittent and not happening often enough to the point where I was fed up with it, but when I called Bell for the first time about it, the CSR sent me a replacement free of charge, no shipping costs either. She didn't even both troubleshooting with me on the phone -- just placed the order right away.
I originally signed up with Star Choice back in early 2009, about a month before they changed their name to Shaw Direct. At the time, I went with them because I preferred their HD guide over Bell's guide, plus the pricing was cheaper due to Bell's pricing structure with the older theme packs, and how many I would've needed to purchase to get the channels I wanted. Also, Shaw offered me a $200 credit to offset the cost of one of the 505 receivers I wanted to get from them.
But after seeing the constant price increases even though I wasn't adding any new channels, I eventually had enough. May 2009, I was paying about $70 for Digital Favorites plus a few A La Carte channels. Then it went up to about $85 by early 2011. I compensated and showed my frustration by cutting my bill down to $50 -- removing the add-ons and getting the special grandfathered Digital Essentials + Extra Value Pack package. But it was back up to $70 by August 2013, which is when I cut the cord and switched to Bell.
The funny part is that about 7 days after I had cancelled with Shaw and Bell had already come up to set up the dish and hook up the receivers, I got a letter from them in the mail saying they could "all of a sudden" give me a $20 credit for 12 months, if I chose to stay with them. Too little, too late.
Bell convinced me to make the switch with a free 9400 and 6400 rental (which at the time, Shaw would not give me a free upgrade to the 630 and 605), a $20 credit per month for the entire 1st year of the 2-year contract, plus they had (and still do) have the better DVR. Bell also has channels I want that Shaw still doesn't offer -- GSN HD, Cartoon Network, etc.
Shaw's customer service used be much better, giving out credits left, right and center to keep their customers happy (back when they were under the Star Choice name). Now, they don't even have the "Ask Jim" section on their website anymore. Right around when I left in August 2013, hold time to speak to a CSR was roughly 20-30 minutes, no matter when I called during the day or night (Bell seems to be 5-10 minutes most of the time, at least so far).
And even though Shaw has the better HD guide now, plus they don't massive-simsub like Bell does, I wouldn't go back to them unless they added the channels I wanted, and released a Whole-Home DVR to boot, since I don't like their current generation of 600-receivers.