Is Shaw moving channels to force upgrade?
Is Shaw moving channels onto the new satellite to force customers to upgrade? Yesterday I made some changes to my programming. Trying to update my favourites list, I noticed I don't get certain channels I should and used to get, mostly HD channels like 256 (Global HD) and 292 (CBC Toronto HD) but also a couple of SD like 298 (CBC Regina) and 350 (APTN). That is to say, I get a "Searching for Satellite" message when I try to tune into them. About a dozen in total. All part of the Essentials package or included HD equivalents.
After trying a refresh via the website I called Shaw. They told me that the channels in question were all "Time Shift" channels on the new satellite and I would have to upgrade my dish and receivers to get them. This seems odd, as I know I used to get at least some of them with my existing equipment. It also seems odd that a Toronto station would be "time shifted" given that I live in the same time zone.
However, I d/l the channel lineup chart dated January 2014 from Shaw's websit, and except for 298, the channel numbers do not appear on the list. In fact, several channels I DO still get are not on the list by that number (eg: 502, City TV Toronto HD and 288, PBS Detroit). I see the names of the missing channels with numbers like 033 (CBC Toronto HD) or 035 (City Toronto HD). I assume these must be the new numbers on the new satellite?
Can anyone here confirm what is going on? Is the CSR correct? If so, I'm a bit angry and feel that Shaw is being underhanded about things by not telling me in advance that changing my programming would result in no longer receiving channels that I'm paying for unless I bought all new equipment.
Last edited by 57; 2014-04-23 at 03:35 PM.
Reason: Moved to existing thread, language modified.