Well, here's all the information I can give from the reply:
1) With the 9.22 software version customers are not able to order via the phone line on a 630. They would need to call it in or use VOD if it’s set up.
2) At this time the call centre representatives are correct. Unfortunately, not much can be done until a fix is found.
So, it looks like we will see a fix coming within the next few months. There doesn't seem to be an issue with the 605, but the 630 is having an issue with the software.
If any other information is passed down, I'll make sure to let you know.
Sorry that I could not be of much help!