so I called last week. First, the LNB was $50, he never indicated that it would be installed via a tech visit, basically told me I could install it myself and if there was any problems call to schedule an install appointment. At the same time I told him about my malfunctioning DSR505, he said they could replace it. I asked if I would be sent a replacment 505 or the newer DSR600, he said it depends what they have in stock.
Monday morning purolator showed up with a refurbished dsr505 (
) that i have yet to activate, not sure if I even will bother waiting on hold to acvtivate it. They also want me to send back the old dsr505 (i guess so they can refurbish it and send this obsolete unit to some other lucky shaw direct subscriber
) What hasnt shown up is the new LNB, I assumed they would be sent at the same time and now im wondering if its even going to show up, or if a tech is going to come install it? I was going to send back the old unit when purolator shipped the LNB but the letter said if they dont get it within 10 days they will charge $199 (WHAT!!!) I guess ill call purolator and possibly have them come to my house 3 times in one week
Another thing, I just realized my new TV wont even work with the 505, it will only accept HDMI or coax, so I can use the HDMI-DVI adaptor but I have no sound. That was a waste of $16 shipping charge.