Join Date: Dec 2009
Location: Prince George, BC
I'm a 10 year Shaw Direct Customer with 2 DVR 630's. I got the new KXu LNB for free. Thats the good news. The Shaw Direct installer got the LNB installed with no problems. Then the fun started:
He did a factory reset on both of my 630's. (Not sure why)
The remotes were on different address. That was lost when he did the factory reset, & he did not seem to know how to get the different address's back on each remote. I did that after he left. (His solution was to remove the remote antenna from one of the 630's, so it would not pick up the signal from the other remote. At one point I was asked if I ever took the remotes outside to use them. Yeah, I use them to control my gas BQ ! lol)
One of my 630's has an external HD Expander. I lost all my recording on that machine.
For the next half hour or so he was on the phone to Shaw Direct. When he hung up I asked him what was wrong. He said he could not get the Firmware "Target Version" to load. There was nothing in it. When I told him my "Current Version" was 9.22 & that was up-to-date, & that no target version would be coming probably till the fall he left!
During this long drawn out process my Channel numbering got changed, which I actually don't mind. My channels now start at 001 which SD list as Classic on their website. Funny I thought that starting at 001 was advanced. I must be wrong I guess.
Well at least everything is working ok, minus my recordings!!