Join Date: Oct 2003
Location: Elliot Lake, ON: Shaw Direct HD-DSR605, Toshiba 34HF83, Yamaha DVD S1500 NTSC-PAL Region Free
What a fascinating but sadly very true topic
Well folks you do all realise that this subject is oh so touchy!
BUT, sadly the problem is not always where the call centre is located or where the person was born, it is very often their lack of ability to communicate CLEARLY in English or French, AND, so very often the call centre employees really don't have a clue as to what they are talking about.
The fault however is not the immigrant in Canada or the call centre employee in somewhere like New Delhi who is trying to make a living but is being employed (directly or indirectly) by a cheapskate Canadian company - and we all know there are lots of these; we deal with them daily!
One call centre employee off-shore that I had a very productive discussion with actually thought our household Electric supply current in Canada was 400VDC!!!
For the record, I came to Canada from Ireland in 1965 - and people here still have trouble understanding my accent!