When I called Shaw Direct support it was near midnight Eastern, the woman had an accent, but she was in Calgary. We chatted about the weather so I knew she wasn't making things up. As I already said, don't assume that someone with an accent is automatically foreign.
Also, if I may offer a bit of advice as someone who worked the tech support circut when he was younger - leave the attitude at the door. It doesn't matter how much more you do or think you know, or what you think someone else should do, you're not going to get anywhere if you give them a hard time. They ultimately are the ones in control, not you (aside from cancelling, to which they probably don't care). You will get much better service if you go in with a good attitude and try to build a friendly rapport than being condescending and acting superior. You get more flies with honey than you do with vinegar.
You can all think and act however you want and no one will stop you and you'll most likely still end up with a solution anyway, but your results will be far better if you follow the advice above.
Last edited by downbeat; 2013-06-09 at 02:59 AM.
Reason: Offensive language removed