I e-mailed SD also. received the same excuses but no offer of a solution or reimbursement. I even told them I hate "Form Letter" responses. Did not matter though as I received one anyway with a few personal remarks thrown in so as to make it look like it was not so. I really believe that SD does not care if people change their providers. They did not even address my comments re changing providers. I am certainly going to look into Fibre-Op. I have a few neighbours that have fibre-op and will check with them as to their experience with it. This is not my first time experiencing problems with Center Ice. I originally switched to SD because of their superior customer service compared to Bell. Shaw Direct is catching up rapidly to Bell's poor customer relations.
As d-source stated, everybody who had or has a problem with Center Ice should e-mail SD. Their lame responses will probably blame somebody else.
Here is the reply I received to my e-mail:
Thank you very much for your feedback, I can definitely take a look into this issue for you.
I apologize for the technical error with the Edmonton Oiler game on the Center Ice HD channel being cut off early last night. I can definitely understand how frustrating this would be, as most people who love hockey know anything can happen during the last few minutes of a hockey game. I have a friend who is obsessed with the Flames, and it doesn’t matter if they are winning 4 to 1 or losing 1 to 4 they have to watch the game to the very last second. Every point counts especially if you are in a hockey pool.
We are having our technical escalation team take a look into why this has occurred, and they will be monitoring the Edmonton game tonight, as it was only the HD Center Ice feed that was cut off early the SD Center channel was fine. At this time we are unsure why this happened, but we will be doing our due diligence to figure out why this happened so we can prevent this happening with future games.
Please let us know if there is anything we can do for you to make this right, as we certainly do not want you to switch providers due to these issues.
If you have any further questions or concerns, please feel free to contact us and please include any previous correspondence with your replies.
Thank you for choosing Shaw Direct,
Ain't that a hoot, LOL