Authorization Status OC - Receiver Refresh does not work - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 10 (permalink) Old 2013-01-02, 01:41 PM Thread Starter
 
Join Date: Jan 2005
Posts: 70
Authorization Status OC - Receiver Refresh does not work

One of my 600 receivers has gone authorization status OC because I had it disconnected for a bit. I have tried several receiver refreshes and it does not refresh. I have tried both online and through the phone. What is wrong here, this should be a simple fix.
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post #2 of 10 (permalink) Old 2013-01-02, 03:48 PM
 
Join Date: Aug 2005
Posts: 162
I had the same exact problem yesterday, Tried phone refresh and online refresh with no success. Had to talk to a live CSR and she successfully reauthorized it.
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post #3 of 10 (permalink) Old 2013-01-02, 03:50 PM Thread Starter
 
Join Date: Jan 2005
Posts: 70
Three hour wait to talk to a CSR and I had to go back to work. What a joke!
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post #4 of 10 (permalink) Old 2013-01-02, 03:55 PM
 
Join Date: Aug 2005
Posts: 162
I feel your pain!
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post #5 of 10 (permalink) Old 2013-01-02, 09:34 PM
 
Join Date: Jun 2009
Posts: 227
twitter

slightly off topic but for all you people complaining about long phone waits, might I suggest Shaw Direct Twitter account. They are there to answer questions but can also help with stuff like programming changes, receiver refreshes, etc. Pretty well almost anything. Best part is they respond to your tweet to them in like less than 5 minutes. Excellent service. I use it all the time. Most recently to cancel my pick/pay 2 pack.
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post #6 of 10 (permalink) Old 2013-01-02, 09:40 PM Thread Starter
 
Join Date: Jan 2005
Posts: 70
really? never knew that they had a twitter account. I called after work today and the wait time was down to 22 minutes. Got my issue resolved but will keep the twitter thing in mind for next time this happens.
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post #7 of 10 (permalink) Old 2013-01-03, 02:05 PM
QCK
 
Join Date: Oct 2008
Posts: 1,161
The online refresh has not worked for me for some time now. It seems you must call now to get a re-hit.
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post #8 of 10 (permalink) Old 2013-01-04, 09:02 AM
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Online Refresh worked for me the other day on my 605, but it took two hits to do it.
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post #9 of 10 (permalink) Old 2013-01-07, 12:18 PM
 
Join Date: Jul 2006
Location: VancouverBC/PV Shaw Sat 600-630 Cable Internet, Telus Landline, Rogers PayGo, Bell Mobility, Netflix
Posts: 468
I always have to call them when I get to my snowbird location. I think they just cancel receivers that are not being used.
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post #10 of 10 (permalink) Old 2013-01-07, 01:18 PM
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Online refresh stopped working for me as well. It could be because I'm on a legacy package that is no longer offered. I can't update programming online either.
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