Back from vacation...
I never told SD I was goign to the competion, they assumed that. For all they know, I could have lost my job to the crappy economy, been moving to lower Mongolia... etc etc. I'm sharing my story (rant? - I think I've been pretty tame, you must not spend much time on the web LOL), I fail to see how that makes me childish. You however, have admitted in your job when someone tell you they're 'switching' you treat them with spite - so lets re-examine who's being childish. Then you go on the offensive and tell me to "suck it up buttercup". LOL, OK. How about you
suck... oh never mind, don't want to be childish.
And don't take offense to that, I'm just making a tongue-in-cheek rebuttal. As I said before, I have no problems with the other service I ended (I-net eastlink), and they are still giving me the same service as every other month.
Despite what you think, new customers DO come here. Before I went to Bell I certainly did, to see what people thought of the FibreOp offerings, although what I found here differs from what's avbl in my area. And I don't think I am the only one out there who looks to make an informed decision. And I brought them at least three confirmed new customers based on MY
suggestions (maybe more, I never followed up with them to see who they chose). So yes, my ONE voice makes a statement no matter how small you might think it is. How many views has this thread had so far?
Also, while I was gone on vacation, SD called me and left a (garbled) voice messge. So yes, this has had some impact. The automated message was not understandable, a computerized voice could be heard saying "satellite" and that's about it. I haven't tried to return the call.
I AM STILL A PAYING CUTOMER IN GOOD STANDING UNTIL AUG. 1. I find it hard to believe you, as (I presume) a busioness owner could have not landed in court if you treat peopel different in their final month. You said "go to bat". Now that I can understand, that implies doing EXTRA, not what I am looking for, and I would agree with you 100% on that point. But if you refuse your basic
services to a paying customer while they are STILL A CUSTOMER, I don't expect your business to be too well spoken of, or long lasting. And I somhow bet you won't do that to your customers either. What line of business are you in?
But I seems I was right again, in saying if this continues, I suspect it's going to turn into a flame war.
Kudos to you for disagreeing, but at least keeping it civil. Yes, I have cancelled service AS OF AUG 1. Nothing to do with JULY. July, I am PAYING THEM FOR. Or was... SHow me where their terms of service stipulate that, as you state, they are 'in the right' to do this , or ANY other business for that matter. If you can, I'll be the first to agree with you. I think you guys should read up on contract law before suggesting they are "in the right", or at least qualify that with an "in my opinion". Jude Judy would have a field day with you guys LOL. My caps are for emphasis, not screaming.