Join Date: Feb 2006
Location: The Okanagan, B.C.
Somehow, I Generated a So-Called "PVR Flush" on the 630
We're currently on our third 630 and so far it's been the best one (touch wood) with not many of the endless problems of the prior two. This one has rarely done any spontaneous reboots. But one thing we've been doing is unplugging it for five minutes every 10 days or so when it seems it's getting a bit bogged down. Like saving or cancelling a recording takes 15 seconds instead of five, that type of thing. Anyway, last night, we unplugged it for five minutes and then the fun began:
When it came back up after the five minutes, nothing that was saved appeared to be there anymore. Even after about 20 minutes. There were no recordings on the playlist and there were no upcoming recordings even though there should have been some. Plus the guide wouldn't load at all. Since I'd done that unplug thing multiple times, I knew from experience that the guide should have at least been up to some degree after 20 minutes. Due to this, I decided the best thing to do was to unplug it again, which I did.
When it came back up, there was a picture for a brief second, then it spontaneously rebooted itself, then it came back up. When it came back up, there was suddenly a mail icon, meaning I had a mail message. I didn't look at the message right away. But after about 20 minutes again, my recordings were on the playlist, the guide was there, but I still had no upcoming recordings. I thought "man, this is weird." Then I went to the mail message. The message was from my receiver! It told me (in English and French) that it had saved my recordings from my playlist, but all my upcoming recordings were gone and I had to set them again. My receiver is extremely polite, I must say.
After seeing this, I phoned tech support at Shaw Direct. I explained what had happened and was told that my receiver did a so-called "PVR Flush." This was apparently something new that the techs added into the 04.06 software as a feature for them to allow them to, as a last resort, recover lost recordings. All the signs were there -- the polite message, the fact that my recordings were there, but there was no information about the recording, just the recording itself. The problem is, the receiver *never* should have been able to do it on its own. Apparently, the only way to generate a PVR Flush is to type "PVR Flush" into the keypad on the remote under some specific circumstances. The tech I was speaking to went to technical escalation and they agreed it was a PVR Flush but couldn't believe it happened.
Anyway, everything's back to normal now, although I had to set all my recordings again. I was worried it might happen again, so I unplugged it again for five minutes to make sure it would act normally this time and it did.
I have no idea why this happened, but I wanted to mention it in case it's happened to someone else, because if so I think technical escalation would like to know about it. Additionally, in the long run I guess it's a good thing, because it's clear that there's a way of recapturing lost recordings.