Ask Jim response to 530 update cancellation - Page 5 - Canadian TV, Computing and Home Theatre Forums
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post #61 of 110 (permalink) Old 2010-07-16, 02:10 PM
 
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What will 530 owners choose to do?

I'm wondering…

Current 530 owners (unhappy with the 530 owners)…
What would you consider a fair offering from SD when the 630 is released?

How much will you be willing to pay to get the new box?

Given the history of the 530, how many people will jump to buy the 630 when it's released?

I'm trying to decide what I'll do and wondered how others are leaning.

(Perhaps this should be a new thread if anyone is interested in responding?)

ATV3 / Unblock-US / Netflix / HuluPlus / Samsung LNT3242H
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post #62 of 110 (permalink) Old 2010-07-16, 03:05 PM
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I wouldn't pay anything. The 530 is supposed to have the new features. Given the history of this unit, SD should replace the 530 with the new unit for anyone wanting it.
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post #63 of 110 (permalink) Old 2010-07-16, 04:25 PM
 
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My Telus TV is being installed in just over a week from now (wiithout a locked in contract). I intend on keeping both Shaw Direct & TTV through the summer but not much longer.

If new receivers are released AND it is a good deal for existing 530 owners (I have 3 of them), that can only help convince me to stay with Shaw Direct. No new receivers OR bad trade in offer and I'm gone for good. I've been with SD for over 10 years, probably 12.
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post #64 of 110 (permalink) Old 2010-07-16, 05:07 PM
 
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Best case FREE and I won't sue.
Worst case, $49.99 and I keep all my gear.
I'd think $14.99 shipping might also be fair.
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post #65 of 110 (permalink) Old 2010-07-16, 05:56 PM
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Quote:
Best case FREE and I won't sue.
I think the only way you could get a deal is by waiting until the 530's are rendered useless for HD. You might see a small incentive for those who want to "upgrade" but why would you think that they would outright give you a new unit?

Best bet for current owners of a 530/505 is to wait until the signal change. Then you should see a swap out deal.
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post #66 of 110 (permalink) Old 2010-07-16, 08:05 PM
 
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If SD do not update my 2 x 530's as they had assured me I would expect free replacements if they release new receivers.
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post #67 of 110 (permalink) Old 2010-07-16, 10:27 PM
 
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SD should consider a long term agreement for a free swap. I know it's not popular but I think it would be an interesting deal to sign a 2 year commitment and get a free replacement. I would gladly do it.

I have two 530 and one thing is for sure: I would never swap them both a the same time in case the 630 is a dudd.
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post #68 of 110 (permalink) Old 2010-07-16, 10:47 PM
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Call me crazy, but I really think the 630 is going to work well. I'm not saying it'll be bug free, but Shaw knows they botched the 530 and they know it can't happen again.
I hear that preorders will be offered in a few weeks, but I can't confirm that.

BTW, does anyone know if it's actually going to be called the 630? I think we've just be assuming so all along.
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post #69 of 110 (permalink) Old 2010-07-17, 12:20 AM
 
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Quote:
Originally Posted by TJ77
Call me crazy,...
I hear that preorders will be offered in a few weeks, ....
As you wish: Your Crazy!

Preorders, huh, what did I tell you about that?
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post #70 of 110 (permalink) Old 2010-07-17, 02:50 AM
 
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BTW, does anyone know if it's actually going to be called the 630? I think we've just be assuming so all along
It was called a 630 by a CSR in a conversation I had with them a while back.
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post #71 of 110 (permalink) Old 2010-07-19, 12:53 PM
 
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I will wait for the early adopters to get the 630 and report here first.
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post #72 of 110 (permalink) Old 2010-07-19, 04:14 PM Thread Starter
 
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Ask Jim Update

As the starter of this thread I felt that I needed to follow up with SD as my response from them was that toward the end of last week there was to be an announcement that was going to give us all some concrete information about the features and the possible release date of the 6XX series receivers. What a surpise that no announcement from SD came out. With that in mind I sent Ask Jim a followup and asked specifically why there had been no announcement as promised. This is what I received:

Thank you for taking the time to email us!
We can appreciate your interest in receiving more information on the anticipated new PVR. At this time we do not have information on pricing, tech specs or a set release date. We will have more information on our website, once the receiver is released. We appreciate your patience and understanding.
Should you have any further questions or concerns, please feel free to contact us. Please include any previous correspondence with your replies.

So any talk about a pending announcement has been dropped - really it's a pretty lame response. I sent this out on Saturday so, thinking that it might have been answered by a weekend person I sent out a second inquiry about the annoucement status on Monday morning thinking that perhaps I might get someone more in the know during regular week day business hours. I basically outlined my earlier email and indicated that an announcement had been promised by the end of last week and that now it appeared that nothing was coming forth till the reciever is released. I indicated that SD needed to start following through with their promises and that news about the 630 reciever would be a good place to start. This is the response I received back:
Thank you for bringing your concerns to our attention. We understand your frustration with this and we are here to address your concerns. We would like to sincerely apologize for any inconvenience that previous announcements from us regarding the new software for HDPVR530 may have caused. We want to assure you that these were never intended to deceive our customers, but rather share the excitement we were feeling internally about the new software. These announcements were made with the best information available at the time regarding projected future progress. The prematurity of past announcements has shaped our current guidelines to take a much more conservative approach when it comes to discussing future releases.

It is our goal to have the new HDPVR model ready for release sometime in late summer / early fall. This is a tentative timeline and could still change depending on the progress of final testing and development. We want to make sure this new HDPVR model will meet our customer’s and business standards. We cannot offer an exact release date for this at this time. With regards to hardware price, this has not been communicated yet. Once the receiver is ready for launch, we will communicate the information in our web site and other communication venues.
Should you have any further questions or concerns, please feel free to contact us. Please include any previous correspondence with your replies.

Thank you for choosing Shaw Direct

So there you have it, a slightly better response, but no real new information and no explination as to why the original annoucement never happened. This is starting to feel familiar doesn't it?
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post #73 of 110 (permalink) Old 2010-07-19, 05:03 PM
 
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I think they should take the "Ask Jim" feature off their website since they can never answer any questions properly, which makes customers more frustrated (SEE this Thread). Or they need to get better script writers.
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post #74 of 110 (permalink) Old 2010-07-19, 06:42 PM
 
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Quote:
Originally Posted by jbracing24 View Post
I think the only way you could get a deal is by waiting until the 530's are rendered useless for HD. You might see a small incentive for those who want to "upgrade" but why would you think that they would outright give you a new unit?

Best bet for current owners of a 530/505 is to wait until the signal change. Then you should see a swap out deal.
Speaking of which. I know this is slightly hijacking this thread, but does anyone have a date when the 505 and 530 will become able to do SD only? From what I understand the launch of the new receivers end of August doesn't also mean the switch to the new technology for HD at the same time? How long does my 505 and 530 have for shelflife for HD/
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post #75 of 110 (permalink) Old 2010-07-19, 08:23 PM
 
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Well well well....

Just received my SD invoice this month and low and behold on the second page it has a blurb:

"This summer we're launching our best HDPVR yet. It's jam-packed with cool features like Smart PVR technology, HDMI connectivity and has more capacity, more control and more flexibility, like the ability to see what's on up to 14 days in advance with our enhanced On-Screen Guide. You'll hear more about this great new technology next month."

See there is action from SD..............

Plus the new bird will delivery over 100 HD channels in 2012 and they will be adding even more channels to their lineup BEFORE the new sat. launches.

Cheers
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