Shaw Direct Complaint, Rant, Leaving SD Thread - Page 44 - Canadian TV, Computing and Home Theatre Forums
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post #646 of 658 (permalink) Old 2019-01-28, 04:43 PM
 
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Last week it did say Chicago Med, 7pm on Global and Chicago Med, 8pm on NTV. This week our grid is showing Entertainment Tonight on both channels at the same time.

While we are on the topic:

Atlantic Canada has NO CITY channels, none; however SD always sim-subs CITY (Montreal , I think) over any big US network program. Is this not a violation of the CRTC rules?
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post #647 of 658 (permalink) Old 2019-01-28, 05:28 PM
 
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@NovaMan I believe that the broadcaster can request the simsub for a broader/more distant location if there is no local alternative but it is up to the discretion of the BDU to implement it.

LONSat
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post #648 of 658 (permalink) Old 2019-01-28, 05:54 PM
 
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@LONSat is correct - City and Global both have (albeit, different between the two) broader substitutions for us. Atlantic and Quebec are a bit of an anomaly as the rest of the country would see Detroit substituted with Citytv Toronto. The same goes for watching Seattle networks - it'll be substituted with Vancouver.

It may or may not make you feel better, but that substitution would be the reason the Atlantic provinces receive a Citytv feed by default.
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post #649 of 658 (permalink) Old 2019-01-31, 11:55 AM
 
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@NovaMan - how did your programming look last night? Shaw Broadcast monitored and have reported:

*All times in Eastern time zone
18:00 NTV (CJON) and Global Halifax both had E.T. and there was a substitution.
18:30 NTV(CJON) had Jeopardy and Global Halifax had E.T. and there was no substitution
19:00 NTV(CJON) and Global Halifax both had Chicago PD and there was no substitution
20:00 NTV(CJON) and Global Halifax both had Celebrity Big Brother and there was a substitution.

I guess since NTV is independent, they are notorious for changing their programming last minute (based on the most popular shows) and aren't the best at updating their Guide information to reflect as such (which would cause our sub to be incorrect). Broadcast was all over them in April with similar concerns.
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post #650 of 658 (permalink) Old 2019-02-01, 06:59 PM
 
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Yes, all looked good this week. Unfortunately, it is not NTV that changes their schedule as often as Global Halifax. Global Halifax shows the odd 7 pm change in program most weeks . This week, I don't think they did. BUT...
Check the guide for Tuesday February 5th and Thursday February 7th and you will see E.T.Canada is on Global and the regular E.T. is on NTV. That will be a test for next week.
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post #651 of 658 (permalink) Old 2019-02-07, 10:02 PM
 
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Update... Shaw Direct passed the test. The 7pm Atlantic schedule was sim-subbed correctly. Well done!!
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post #652 of 658 (permalink) Old 2019-10-28, 05:26 PM
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What happened to the call back feature when trying talk to a customer service rep? I was on hold for an hour and then just got cut off. I've now been on hold for more than an hour and no one has picked up yet. Very frustrating.
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post #653 of 658 (permalink) Old 2019-10-28, 06:21 PM
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I finally got through to a CSR after being on hold for over 2 hours. It doesn't seem that long ago I could get through in a few minutes or they would call back when a rep was ready, usually within 15 minutes.
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post #654 of 658 (permalink) Old 2019-10-28, 11:09 PM
 
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Yes, the fact this company sells shares and provides customer service this bad should be examined by govt. regulators...

Last edited by 57; 2019-10-29 at 04:33 PM. Reason: UQR
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post #655 of 658 (permalink) Old 2019-10-29, 08:21 AM
 
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Split decision on the "Call Back" feature. On the negative side, I would have to stick by the landline (no cell) until they called. On the plus side, I could watch TV or do other things until the phone rang. On the whole, I liked the old "Call Back" feature.
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post #656 of 658 (permalink) Old Yesterday, 07:36 PM
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Have they removed their online chat support as well? I used to be able to get my questions answered that way. Now it doesn't seem to even be available?
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post #657 of 658 (permalink) Old Yesterday, 09:03 PM
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I am now trying to decide what to do. They ignored my new account set up and set me up on someone else's account. ☺��

What to do...oh what to do....?
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post #658 of 658 (permalink) Old Today, 06:33 AM
 
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Quote:
Originally Posted by Bluefan75 View Post
Have they removed their online chat support as well? I used to be able to get my questions answered that way. Now it doesn't seem to even be available?
Seriously? With the wretched phone service going on for years now, CHAT was the ONLY realistic solution. Are you sure?
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