What a horrible company. Shaw is blaming the CRTC and I am blaming Shaw.
Shaw is stealing my money. Their customer service is horrible and the nerve they have after making me wait hours, days and weeks on end, with no follow up phone calls.
Well here it is. I bought the service two months ago for a few reasons. One is the home away from home service that they said to get in one month after service.
The other reason is for high def. First the theft I just discovered on their High Def. service and blatant lies on the setup. So I bought the essentials package with the gold additions. When I first signed up I was of the understanding that I would get the HD channels that come inside the SD essentials and the 7 gold addon packages. Finally I get my new pvr, set up and working. But can't find my HD channels for TSN and TSN two. I do have the essentials and the addon package sports for SD TSN2.
So the guy tells me i Have to pay extra to have that in HD, like another 7 bucks or so, plus tax. Of course I argue but he aint listening. So I have been paying all along for this crap and dealing with no call back and their eff ups and apparently to their CSR, i did not take their calls when they did call back. To quote their web site and what I was originally told about HD
Conditions for ALL HD Channels and Packages
Must have an HDTV, an HD receiver and an elliptical satellite dish to receive and view High Definition channels.
Conditions for No Extra Cost HD Channels
Must be subscribed to a package that includes English Essentials and equivalent standard-definition channel (if available) to receive ALL High Definition channels offered at no extra cost.
NHL® Centre Ice™ games in HD are only available during hockey season.
NFL Sunday Ticket™ and NFL™ RedZone games are only available during NFL football season.
But of course they will not fix this, they are a scam and have the nerve to blame the CRTC. I am not fan of the CRTC but it is just one scam outfit pointing the finger at the other scam outfit. Canada is the new USSR
Shame on you Shaw (of Canada) Direct. SHAME ON YOU!