IS SHAW TECH DEPT SLEEPING? crackle and pop sounds on HLN
Some years ago on CNN Headline News channel(HLN channel 502) I kept on hearing some crackling and pop sounds but only once every hour or so, or every 30,10 or 5 minutes. I thought there was something wrong with my new Starchoice reciever as I just became a new customer and kept on phoning their 800 number and emailed them to explain the problem. They sent out a service technician and I showed him a video recording of all the many times the crackling pop sounds occurred. After he changed the LNB thinking that was causing the problem it made no difference. Then after emailing the tech department many more times THEY FINALLY FIGURED IT OUT by finally taking some time to observe this channel long enough at their department to discover that they or other were responsible for making these sounds due to a certain part at their end and that every customer and reciever was hearing the same pops every hour but most didnt pay attention to it except for me.
OK, fast forward a number of years and guess what? The crackling and pops came back only on HLN again. Actually it was happening once in a while at first a year ago, then every hour or so and now every 30 seconds,minute or 5, 10 mintues, sometimes every 2,5 or 10 seconds when it gets frantic, or sometimes it may not happen for an hour or so. I never emailed them once this time yet as a test to find out how long it will it take them to FINALLY DO SOMETHING ABOUT IT all on their own like it should be. I mean just out of curiousity I want to find out to what extent this popping problem will continue to esculate. Will it esculate to once every second and is that the time that they'll finally fix it? I mean are they sleeping or something? As of now the pops sometimes happen every 5,10,30 seconds or minute or 5, 20 minutes or hour and if they are hearing this also then why don't they fix it again? Why are they so careless when we customers are paying the bill if they are in fact hearing it and do nothing about it?....and now for the second time again.