Bell announces Express Install Service - Canadian TV, Computing and Home Theatre Forums

 
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post #1 of 7 (permalink) Old 2008-09-10, 02:55 PM Thread Starter
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Bell announces Express Install Service

From press release issued today

Customers who order Express Install will receive next-day installation of Bell TV, Bell Internet and Bell Home Phone services. A single one-time fee of $59.95 applies to all next-day Express Installs whether a customer orders it for one, two or all three Bell home services. Customers can always opt instead for regular free installation on any these services based on Bell's normal installation scheduling.



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post #2 of 7 (permalink) Old 2008-09-10, 04:35 PM
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Sounds like a great option for someone that wants a quick install. Sixty bucks is reasonable. I hope they can deliver on it though.

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post #3 of 7 (permalink) Old 2008-09-10, 08:50 PM
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So far no signs of the actuall installer being compensated any extra for this service.

Not a great issue in a major town where there are plenty of jobs and Technicians, but in a Rural area for example where the technician covers an area of 125kms in all directions from his home base it is already proving a challenge.

Example, first call 100 kms East of home, next call an "Express" installation, 100kms East of home, now requires the Tech to drive 200kms to reach it, then his remaining calls are back 50 & 60 kms West of homebase.

Lots of extra driving time, lots of additional costs and as I say, as yet no additional compensation.

Come on Bell TV, you are getting $60, so share the wealth.......

It also raises many interesting potential scenario's, for example;

What happens if the Customer is not Home.? Tech still drive 200kms, and gets paid NOTHING AT ALL.

What happens if the home is Rented and the tenant does not have a Letter Of Permission.? Tech still drive 200kms, and gets paid NOTHING AT ALL.

I am sure you can see my points.

Will Bell TV still bill the Customer under the above scenarios.? I would guess no, as they never have penalised any potential customer for failed installations that are their fault.
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post #4 of 7 (permalink) Old 2008-09-12, 08:05 AM
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Pinza - You comments may be valid, but apply to installs in general, not really the "new" next day option.

Techs don't have additional costs to show up if it was booked 3 months in advance or the previsous day do they?
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post #5 of 7 (permalink) Old 2008-09-12, 09:19 AM
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True but the new "Express" service is done at such short notice, there is NO attempt at finding a Tech who will be in that area, they just dump it on a Tech with space and expect im to do it.

You should also know that it was always possible for the Installation Co to move calls between Techs when it made more sense for a routing porpose, ie; the call in the nextdoor neighbour of a different Tech. This is no longer allowed.
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post #6 of 7 (permalink) Old 2008-09-12, 09:28 AM Thread Starter
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Why doesn't Intallation company just say no to Bell or renegotiate the deal with them to get that extra $60?

I find it hard to believe that Bell just thought this up and implemented it without any feedback from installation companies. If they did it unilaterally, then it will backfire on them and they'll lose techs since no one works for nothing.



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post #7 of 7 (permalink) Old 2008-09-12, 11:32 AM
 
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I imagine that this type of service isn't part of the contract companies contract with bell, so renegotiating might be the best option. The other thing they may have to do is implement a swing man to compensate. I know its hard in rural areas because of limited installers but don't they have a supervisor that picks up the overflow? Thought thats what i was told by one of the guys that came to do my move install.

I know when i worked for shaw in ontario we had some inhouse guys that did specific stuff like this for installs and repairs. The contractors still did what they were doing before. The problem is with other provinces like BC where it's unionized (can't confirm if it still is but it was in the early 90's when i worked out there).
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