Ten Tips for fixing BellTV Technical Problems - Canadian TV, Computing and Home Theatre Forums

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post #1 of 17 (permalink) Old 2008-09-10, 10:26 AM Thread Starter
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Ten Tips for fixing BellTV Technical Problems

In the second post of this thread are ten tips (each with its own video) from BellTV that can help BellTV customers fix many common problems associated with their BellTV or ExpressVu receivers once they have been installed.

Hopefully these tips can help some of our members from having to make a time consuming call to customer support.

These tips assume your system was properly installed and working and has suddenly begun having problems

If you are having problems with installation or getting started with various ExpressVu receivers then check out these great threads.

For more help on installation check out our

Bell TV (ExpressVu) Hardware Installation Forum

For more help on the 5800, 5900, 6000, 6141, 9200 and 9242 receivers check out our

Bell TV (ExpressVu) HD Receivers and PVR Forum



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post #2 of 17 (permalink) Old 2008-09-10, 10:28 AM Thread Starter
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BellTV Tips

All video links are to BellTV produced videos.

1) Reboot your system (Video demo)
If your receiver is not working properly, try holding down the POWER button on the front of your receiver for 5 to 8 seconds. This resets the device and usually resolves most of the problems related to the receiver.

2) Troubleshooting your remote (Video demo)
You may have pressed the TV button on your remote control by mistake and are now controlling the TV instead of the satellite receiver.
Change your TV to channel 3 or 4 or press the TV/Video button on your remote control until you get the picture back. Then, press the SAT button to change satellite channels on your receiver.

3) Keep it connected (Video demo)
Keep your receiver connected to a satellite feed and power supply at all times to keep your programming current.

4) Turn it off (Video demo)
Turn off your receiver when you're not using it. This will keep your software and Electronic Programming Guide information current.

5) Restoring a lost signal (Video demo)
Your signal can be temporarily lost because of heavy cloud cover, snow or rain. In winter, check if you have an accumulation of snow on your dish. Springtime brings leaves on trees. If you find your satellite signal disappears from time to time, it could be a sign that a growing tree has blocked your dish's access to the satellite signal.

6) Fixing audio problems (Video demo)
If you've lost audio on a particular channel, check to see if you have the same problem with other channels. If other channels have also lost audio, reset your receiver by holding the power button for 5 to 8 seconds.

7) Dodging black-outs (Video demo)
If you find a sporting event blacked out on your system, check the program description by pressing INFO to see if the event is available on another channel.

8) Control your remote (Video demo)
Your remote can be programmed to turn your system on and off, control the volume on your TV set, switch between satellite, VCR/DVD or home theatre at the press of a button on a single remote.

9) Let your equipment breathe (Video demo)
Keep your receiver well ventilated. If packed into a small, enclosed space, it could overheat and cause the unit to malfunction. Leave approximately 3 to 5 inches above the receiver's grill.

10) Wiring your system (Video demo)
If you moved or disconnected your satellite receiver lately, make sure all the wires at the back of your audio visual equipment are attached properly and are firmly in place. Also, make sure the cable from the satellite feed is connected to SATELLITE IN and not to TV ANTENNA/CABLE IN.


For best picture quality on standard definition receivers, be sure the S-video connection on your receiver is connected to your television.



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post #3 of 17 (permalink) Old 2008-11-25, 03:06 PM Thread Starter
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A new thread added today:




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post #4 of 17 (permalink) Old 2017-08-20, 01:07 PM
 
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Hi: I lost my picture somehow. I only gwt black and white snow on the tv screen. How do I fix this. Thanks. Mike
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post #5 of 17 (permalink) Old 2017-08-20, 01:41 PM
 
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You have lost the connection between the TV and the Bell box or your TV is set to the wrong input. If the Bell box is plugged in you should always have some sort of image on the screen from the receiver even when off.
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post #6 of 17 (permalink) Old 2017-08-20, 03:40 PM
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yeah snowy picture is usually an input problem on your tv, or a bad/missing connection between the pvr and tv set.
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post #7 of 17 (permalink) Old 2018-01-01, 10:33 AM
 
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volume ping out often....making it hard to watch a tv program when it clicks even one word out. very upset over this
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post #8 of 17 (permalink) Old 2018-05-17, 02:19 PM
 
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I have 3 receivers that work fine at my house and have taken all 3 up to the cabin (1 hour away) and they will not work.
The signal strength is 95%, it finds the transponder and gets to the stage where "The guide is loading" and then it never leaves it. You can hit cancel and the screen is just black.

I've replaced the cable from the dish to the receiver and still nothing. I've been on the phone 4 different times with Bell and they don't know. They gave me a number to a Electronics store in the area because they don't have techs in that region and the number is out of service and the business is closed!!!!!

Any ideas?
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post #9 of 17 (permalink) Old 2018-05-17, 03:25 PM
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what city is your cabin located in? also which technology is your dish using? legacy or dpp dish pro plus?
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post #10 of 17 (permalink) Old 2018-05-17, 03:47 PM
 
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You may need to do a check switch if your dish setup is different at the cottage then at home.
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post #11 of 17 (permalink) Old 2018-05-18, 09:50 AM
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yeah what jdevlin said. maybe you have a different type of switch at the cottage than you do at home so your receiver is looking for one type and when you connect a different type you have to do a check switch for it to work, please let us know
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post #12 of 17 (permalink) Old 2018-07-25, 07:04 PM
 
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Hi I have two receivers in my home. one downstairs and one upstairs in bedroom. my upstairs unit is not working. all I get is searching for signal and the transponder screen just keeps going on an on with no luck The livingroom unit is fine and they are connected to the same dish which is also clear. what's happening and why can I not get a signal upstairs. It was fine until last evening.
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post #13 of 17 (permalink) Old 2018-07-25, 09:37 PM
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post #14 of 17 (permalink) Old 2018-07-26, 12:43 AM
 
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Could be a cable issue. Can you take the not working unit to the other location and try it there? That will confirm the receiver is still working.
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post #15 of 17 (permalink) Old 2018-07-26, 09:13 AM
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I agree that some troubleshooting is required. First step is to swap the receivers and perform a check switch on both to determine if it's a receiver or signal issue.
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