Join Date: Feb 2007
Location: Longueuil, South Shore of Montreal, Quebec
Yes, her rental contract had ended in May and the receiver was deactivated in August. I'm not the one who proceeded the transaction, I used the regular channel, I called the call center. I previously entered the information about the other 5900 (the purchase one) on the account, and about the transfer from the other account to my mother's. I requested that it be activated on the same call...
I didn't ajust anything to the account...didn't rquest any form of credits, and as you can read I'm not even the one who deactivated the receiver. Your statement cancelled her rental whithout the compagny's autorisation is therefore wrong...I'm not the one who did it, my name is on the account as a third party, I have the PIN, I'm the one who pays all the bills, all this making me autorised to make changes to the account, which is what I did. There's no reason why it took, in the first place over a month to receive the box, and why I'm billed till the 22nd of November when they received the receiver on October 13th...
I answer based on what I learned when I was working at BEV...it's possible that somethings have changed since then
Last edited by Ex Agent EV; 2007-11-01 at 07:34 AM.