Join Date: Feb 2007
Location: Longueuil, South Shore of Montreal, Quebec
Yo can make all changes to your account on line, as long as it represents an upgrade or change for the same value. On line system would not let you "downgrade"
If you are triying to order etnic channel, or AOV movies you will get a warning that you need to have the "upgrade kit" to be able to receive those channels
You need to have the programming for a minimum of 30 days before you could remove it, but theme swap are accepted at any time since themes are the same value
I've been trying to add US networks to my programming today an got the same error you did, so there must be a generalised problem with the on line order system.
Unfortunatly agents at Express Vu are not provided with information or troubleshootng tips on how to resolve problems with the website
The other optio would be to make your change with an agent on the phone, or to send an e-mail in the contact us section
I answer based on what I learned when I was working at BEV...it's possible that somethings have changed since then