Well you've just got to love this insanely bad customer service....
Let me rant at ya a while, here's what happened.
I signed up for a 2 year rental contract on January 1st of this year. In the bundle that I got was "6 free months of premium movies".
When i got the first bill I saw the $19.00 charge for the premium movie package so i of course called in to let them know. They assured me the credit was in going to be applied, and told me not to worry.
The next bill comes, and it's another $19.00 with no credits applied so I again call. This time they tell me the credit hadn't been applied correctly, and they wil put it through ASAP for me.
A month passes with us recieving no bill at all..
I just recieved another bill, and guess what... no credit, and $80.00 overdue. So now i'm pissed right off, i call up and ask what's going on. The CSR says the she will add the 6 free months of premium movies starting May 1st, a $25.00 credit, and $15.00 in ppv credits. Now that is the biggest slap in the face, they've charged me for 4 months of it, then offer to give me the 6 months free starting now. I refuse, and ask to speak to a superviser.
Ok now this isn't a lie, she said "If you want to speak to a superviser, I can try, but then i won't be able to offer you those $25.00 and $15.00 credits and i doubt you'll be able to talk to them."
I waited on hold for most of an hour on and off, and was never connected to a supervsier.
Now correct me if i'm wrong, but isn't this out and out fraud?
Finally she said she put through a $76.00 credit to the billing department (the exact same thing i had been told the previous 3 times) and i had them turn off the premium channels so at least I won't get charged anything more.
I have no doubt that this credit will not be applied on my next bill, so does anyone have any ideas on what i could do? Seems to me that the system is designed to make these sorts of mistakes. How can we get someone held accountable?
I'm considering filing a fraud complaint with the RCMP