Bell ExpressVu, Wadda Rip!!
My wife called Bell ExpressVu to cancel my service due to a rate increase and a better deal with another carrier. At first they did the Retention song and dance of "why are you cancelling", and "We can give you 2 free months".
After my wife declined and advised the rep that we are not interested in that and would like to cancel, she placed her on hold for 10 minutes. Only to come back and state that there is a 30-day cancellation notice required. I quickly reviewed my manual and found no such thing. On top of that, it states that they will discontinue service within 2 business days of the request (Page A-8 in the 3100 manual) and are responsible to any charges up to the date of termination.
At that point, my wife stated this and after an exchange, I told her to get a supervisor on the phone of which I took over. I spoke with Ann the supervisor which tried to sell me the same thing. I told her that was not the agreement I signed up for and that the bill is charged a month in advance. She then told me it wasn't. I read the billing cycle to her. The day was Feb 5, 2005 and I stated the billing cycle is from Jan 26 - Feb 26. Therefore we are being charged a month in advance. She quickly changed direction on that.
She then proceeded to tell me that the policy changed in Dec, 2003. I told her that this policy change was not corresonded to me. She stated that all the customers were notified. I guess I'm not a customer and so are numerous others I have spoken with that never receieved this supposed notice. I advised her that I will pay for service rendered as agreed to in the agreement I signed up for. She then stated that service will be terminated on March 4, 2005. I told her to cancel it now (Feb 5, 2005). She then ended the conversation with "Do you have anything else other than the 30 day policy? I ended it with Cancel the Service Now and hung up the phone. Stay Tuned.
Cory D, N.B.
I Corresponded with the CRTC and they forward my complaint to Bell Canada. I get a letter stating that Bell ExpressVu reserves the right to change their policies at any time. I don't have a problem with that. They also stated that they will notify via mail, bill, or website. Here's the dilema....they do not have that on their website and they did not notify us in anyway. This seems to fall on deaf ears as I have stated in the complaint, to the CSR rep and to the manager. Go figure.