It appears Bell is not alone with picture quality issues. Here is a techies OPINION on what has recently occurred with Amazon Prime.
“In technical terms, it appears Amazon Prime has increased the CRF [Constant Rate Factor] value they use when encoding for both the HEVC [H265] and H264 streams. Previously, their H264 streams were using CRF 18 and a max bitrate of 15Mbit/s, which usually resulted in file sizes of roughly 3GB, or around 10Mbit/s. Similarly with their HEVC streams, they were using CRF 20 and resulting in streams which were around the same size,” he explained.
“In the past week, the H264 streams have decreased by up to 50% for some streams. While there are no longer any x264 headers embedded in the H264 streams, the HEVC streams still retain those headers and the CRF value used has been increased, so it does appear this change has been done on purpose.”
In layman’s terms, our source believes that Amazon had previously been using an encoding profile that was “right on the edge of relatively good quality” which kept bitrates relatively low but high enough to ensure no perceivable loss of quality.
“H264 streams encoded with CRF 18 could provide an acceptable compromise between quality and file size, where the loss of detail is often negligible when watched at regular viewing distances, at a desk, or in a lounge room on a larger TV,” he explained.
“Recently, it appears these values have been intentionally changed in order to lower the bitrate and file sizes for reasons unknown. As a result, the quality of some streams has been reduced by up to 50% of their previous values. This has introduced a visual loss of quality, comparable to that of viewing something in standard definition versus high definition.”