Rogers and Twitter are Partnering in Offering Business Support Features

Rogers has announced that it is offering self-service features for business profiles, with Twitter as its partner.

Through Twitter’s new business support features users can now get access to the help by direct messaging Rogers or Fido from their phone, tablet or computer.

According to Rogers, Twitter’s new business support features allow users to have a direct, secure, and continuous chat with a live care team representative – without having to follow the page.

Customers can keep track of the conversation and respond at their own convenience.Co3oVnMWAAAGzQ_

Rogers is joining a select group of global companies who are the first to offer this new service to customers.

“Our customers are busy and their time is valuable, so we want to make it easy to do business with us no matter where and how they choose to get in touch,” said Deepak Khandelwal, Chief Customer Officer, Rogers.

“Our mission is to have the world’s best self-service experience and with almost half of our social media requests coming through Twitter, our customers will now have a direct line to reach us with the tap of a screen or click of a button.”

The new Twitter business support features will include published service times so customers know when they can expect to get help.

The profile also allows Rogers and Fido to pin the most timely, service-related tweets on their newsfeeds so customers can find the most relevant information quickly.

To start a conversation with Rogers or Fido on Twitter, go to @RogersHelps, @RogersBuzz, @FidoSolutions, or @FidoMobile, and press the Message button.

Starting today, support on Twitter is available 24/7 on Rogers and between 8 a.m. to midnight EDT on Fido.

 

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