More Vista Troubleshooting - Canadian TV, Computing and Home Theatre Forums

Lynx281 · 2008-12-16, 06:36 PM

On a computer I'm trying to fix I come across errors that I do not know how to fix. On a Dell Inspiron 1501 that runs a Vista OS I get the following error randomly:

After I get a blue screen of death and I reboot and troubleshoot I get the following message
*Problem caused by USB driver

Computer shutdown abruptly to protect itself from potential data corruption or loss

When fullscreening videos on youtube the screen goes black, upon exiting the full screen option I get the following pop-up message
*Display driver R300 stopped responding and had recovered

XrayJames · 2008-12-16, 07:26 PM

Hi,
I have a similar Inspiron (6400/1505) running Vista Ultimate SP2.

I guess the first place to start is:

1. are all MS updates applied?
2. are the most recent drivers from Dell installed?

---------------
James M. Fisher
MS 'Windows Desktop Experience' MVP

BGY11 · 2008-12-16, 08:55 PM

For the video issue, it sounds like the GPU may be overheating (that's usually what causes the "recovery" message you get regarding the driver. You could try updating the graphics driver though.

Coop · 2008-12-16, 10:02 PM

Are you still under warranty? I would call their support, its possible there are issues - recalls etc. But first back up anything you want to save as they my suggest you format (if they do that they walk you through it). At least that's what happened to me when I called regarding blue screen's I was getting on a XP Inspiron.

Also what usb devices have you installed lately? did you use the disk that came with the product? I always go to the manufactures web site and download the latest drives.

2008-12-16, 06:36 PM	#1
Lynx281 Join Date: Nov 2007 Posts: 97	More Vista Troubleshooting On a computer I'm trying to fix I come across errors that I do not know how to fix. On a Dell Inspiron 1501 that runs a Vista OS I get the following error randomly: After I get a blue screen of death and I reboot and troubleshoot I get the following message Problem caused by USB driver Computer shutdown abruptly to protect itself from potential data corruption or loss When fullscreening videos on youtube the screen goes black, upon exiting the full screen option I get the following pop-up message* *Display driver R300 stopped responding and had recovered __________________ Sony KDL40D3000>> Logitech Z-5500>>All 3 next gens>>Rogers Hi-Def Cable

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2008-12-16, 07:26 PM	#2
XrayJames Rookie Join Date: Dec 2008 Location: New Brunswick Posts: 7	Hi, I have a similar Inspiron (6400/1505) running Vista Ultimate SP2. I guess the first place to start is: 1. are all MS updates applied? 2. are the most recent drivers from Dell installed? --------------- James M. Fisher MS 'Windows Desktop Experience' MVP

2008-12-16, 08:55 PM	#3
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,168	For the video issue, it sounds like the GPU may be overheating (that's usually what causes the "recovery" message you get regarding the driver. You could try updating the graphics driver though.

2008-12-16, 10:02 PM	#4
Coop Join Date: Dec 2007 Location: Calgary, Bell Posts: 828	Are you still under warranty? I would call their support, its possible there are issues - recalls etc. But first back up anything you want to save as they my suggest you format (if they do that they walk you through it). At least that's what happened to me when I called regarding blue screen's I was getting on a XP Inspiron. Also what usb devices have you installed lately? did you use the disk that came with the product? I always go to the manufactures web site and download the latest drives.