voip.ms discussion

[dheian]

Mango,

Ah, thanks, I did not see that...was looking in the voicemail settings and didn't realize that's in the Main Account Settings.

That's why they really need a "cookbook" or wiki. I'm still trying to figure out why/if I'll need subaccounts etc.

e.g. I see on another site you suggest playing a wav file to telemarketers by sending them to a voice mailbox on a subaccount. but how do you set that mailbox not to record message, but just play your message and hangup?

Thanks.

[Mango]

I'm glad to hear you got it working.

Originally Posted by dheian

I'm still trying to figure out why/if I'll need subaccounts etc.

You need subaccounts if you want to use more than one VoIP device. For example, I have a PAP2T, an IP phone, and a softphone. I created a subaccount for each of these.

Originally Posted by dheian

e.g. I see on another site you suggest playing a wav file to telemarketers by sending them to a voice mailbox on a subaccount. but how do you set that mailbox not to record message, but just play your message and hangup?

Actually, I used recordings for this, not voicemail. If you route a call to a recording, it will just play a message and hang up.

Originally Posted by dheian

That's why they really need a "cookbook" or wiki.

Wow, that is such a great idea!

m.

[dheian]

I was reading an old post on another site called "Mango's way of blocking telemarketers with a PAP2T" which mentioned voicemail. Obviously, the forward to recording is much easier. I found a nice one that plays the tones and tells the caller that they'll need to deposit 25 cents. That'll confuse a few people.

[Mango]

Ahhhh yes. That was from before the recordings feature was available. That still works, but uploading a recording is easier.

[DdDave]

Originally Posted by DdDave

Using CPC delay of 10 with CPC duration of 0 did not solve the issue. I've upped duration to 0.5 and I'll report how that works out.

Changing CPC duration to 0.5 solved my problem, my answering machine no longer receives any dead air messages. The answering machine can now detect a hang-up and stop recording. Final settings are CPC delay = 10 and CPC duration = 0.5. I didn't make any other changes, so it's definitely the CPC doing it.

Thanks for the help.

[Mango]

That's great to hear! Thanks for reporting back.

m.

[Spreader]

I've found that uTorrent is a pig on uplinks, plus even when you set the max # of connections, I think it ignores or overrides somewhere in the app. You don't say what internet service you have, but I use Extreme 10/1 and have noticeable problems if I turn off QoS on my Tomato-equipped router. You need QoS.

BTW, you don't need to fwd any ports if you have NAT=yes on your Account settings and the equivalent in your ATA.

Thanks for the reply. I have 10/1 service through Rogers. I implemented QoS on my DD-WRT equipped WRT54g and capped uplink to 200kbps, and exempted the PAP2T. I uploaded a file to a friends computer, maxing the connection, then used the phone. The ~100kbps from the PAP2T was added to the uplink and call quality was reasonable.

NEW PROBLEM, something that I have read about in this thread, well now it's happening to me!

My port from Bell to Voip.ms completed today. Bell line is dead. Voip line can dial out no problem. BUT NO INCOMING calls can get through! When I call the line from my cell it goes STRAIGHT to voicemail!?!?

My line is registered to have a point of presence in Toronto, and the server I connect to is toronto.voip.ms

What the heck can I do? I don't use any sort of call forwarding whatsoever. I sat on the computer with tech support for an hour today, they're stumped and asked me to e-mail them my PAP2T configuration.

Help!

[Mango]

Spreader,

For testing purposes, use two subaccounts, and configure their internal extensions. Register your PAP2T to one of them (verify on the VoIP.ms control panel that it is registered) and configure a softphone such as Zoiper to the other, on the same Point of Presence. If you use Zoiper to call the internal extension of the PAP2T's subaccount, what happens?

If that works, triple-check that your DID is configured to the same Point of Presence as your device, and that your cell phone is not in your Caller ID Filtering.

If that doesn't work, post back.

On another note: are you still having audio quality problems on the far end of an incoming call? If so, try switching to the Chicago POP and see if that improves things. If it does, report the issue to VoIP.ms support as there is currently an issue affecting a small amount of DIDs to the Toronto and Montreal POPs.

m.

[FunkyTown]

I love the new Caller ID override on Call Forwarding feature. I just tested it and it works great. It sure will come in handy for those 1-number unlimited cell phone plans. :-)

[Spreader]

Mango,
I have line 1 of my pap2t set to the main account. I then have line 2 set to a sub account. I have zoiper connected to a 2nd sub account.

All three lines can call outbound to my cell phone.

I set the routing for the DID to [SIP] the zoip sub account. When I call the DID from my cell, it goes straight to the voice mail. The same happens if I route to the line 2 sub account.

If I forward the calls to my cell phone, and then call from either line 1, line 2 or zoip all call to the cell phone properly.

My main account (line 1) shows as registered, my sub account (line 2) shows as registered but the zoiper sub account does not. Even though in the Zoiper IAX accounts it shows it is registered.

The only thing I have noticed is that my account number and the sub accounts differ. For example, my DID VM # is 123456 (changed to protect the innocent), it is displayed as 612345 in the sub accounts and in my line 1/line 2 user id.

[Mango]

Okay; you try calling the internal extension with Zoiper yet?

[Spreader]

Mango,
If I change the DID routing to the internal sub account, and call the DID from the zoiper account, the call immediately goes to voicemail.

EDIT: Changed the zoiper account to SIP instead of IAX, now shows up as registered on voip.ms

[Mango]

Forgetting the DID for a moment, try using the internal extension instead. The internal extension may be set on the Edit Sub Account page, and is prefixed with 10. So if you set internal extension 1 for the PAP2T's sub account, dial 101 with Zoiper and see what happens.

Zoiper does not need to be registered, however, both Zoiper and the PAP2T must be connected to the same server.

m.

[Spreader]

Yes, that works. I can dial from zoiper to the pap2t sub account and vice versa, using internal extensions.

[Mango]

Okay. So we have established that there is not a network issue between your PAP2T and VoIP.ms. That means NAT, your router, your internet, and your PAP2T, are not the problem.

Have you tried a different server yet? If that doesn't work, and if there's nothing in Caller ID Filtering that would be causing the problem, I'm outta ammo.

m.