Fox Digital Copy problems with Juno and AVP

Fstevens · 2008-04-15, 03:19 PM

Well my digital copy of Juno cannot be redeemed because when I enter the code, I get the message "This product is not available in the Canadian store." Am I doing something wrong?

hugh · 2008-04-15, 03:28 PM

Same thing here.

So who does one complain to? Fox or Apple?

cooper83 · 2008-04-15, 04:15 PM

Quote:

So who does one complain to? Fox or Apple?

Both, I say!

darrylr · 2008-04-15, 04:21 PM

Well Ellen Page is Canadian - shouldn't that count?

I guess there was that whole discussion whether the movie was "Canadian content".

hugh · 2008-04-15, 04:25 PM

Went to Fox Digital Copy site

Quote:

Q: How do I contact Customer Support?
A: You call us Toll Free (866) 520-6606, or fill out our web form in our Support section. You may also review the Support section to find answers to common questions.

Number doesn't work!

whitbyterry · 2008-04-15, 04:43 PM

I bet that it isn't licensed for Canadians but they never bothered to do anything about it, figuring only a few people would try it. We always get shafted it seems.

calvin940 · 2008-04-15, 04:46 PM

Will buying it from a US retailer allow the copy? I am unfamiliar with how the copy stuff works (and the redemption).

hugh · 2008-04-15, 04:52 PM

Contacted the PR folks for 20th Century Fox in Canada and will let you know.

I was able to unlock Hitman Unrated which is a Fox title so I have a feeling this is just an oversight but the question is who's fault: Fox or Apple?

The following is my first misadventure with Digital Copy

Hands On with Digital Copy and Hitman Unrated

bigoranget · 2008-04-15, 06:47 PM

I have sucsessfuly used digital copy on the following movies

Family Guy Blue Harvest
Hitman Unrated
Live Free Die Hard Unrated

I really hope this is an oversight and not the start of it not being available to Canadian's I'm getting sick and tired of waiting, waiting and more waiting for features and services to be available here.

hugh · 2008-04-15, 07:09 PM

When I spoke to the PR person, they felt it was just an oversight and that Canadians should be able to get it. I'll report back when I hear

99semaj · 2008-04-15, 08:13 PM

Quote:

Originally Posted by hugh

Went to Fox Digital Copy site

Number doesn't work!

I'm in the US today; the number works from here.
They were not very helpful though, saying it "should work" and that I need to call Apple support.

Hmm...

dilly444 · 2008-04-16, 12:53 AM

Hello Fellas,

I figured it out.

I was really pissed when I could'nt get the damn thing to work. After all, I bought the damn thing... And to live in Canada and buy it? Sqreeeew that. BTW Blue Harvest Worked on My Canadian Account, what the hell gives? I also tried to contact FOX, and yeah it figures, the number doesnt work. Tried the apple forums, and it links you to the FOX website.

I just registered to tell you this. I too was very frusterated with the fact I payed for something and couldn't access it. I looked everywhere, and tried to come up with the conclusion to try to crack the software somehow, (The code just unlocks an unlocker from itunes to download it off the DVD you have.) It's like your paying to have your product behind a jail cell, and apple (which i called twice) to say you cant do anything about it... ********.

Okay Enough about that. It's easy.

Go to Itunes, Log out of your Canadian Account open a new one make sure your user is in the united states. Dont register a credit card. It will give you an option for this. Git er done with the download (same as instructions inside the DVD list). You may be thinking... "But this file is only for this account." It's downloaded into your comptuer... just search for "Juno." you will find the m4v file. Drag it to the desktop er whatever you want. Log out of the American Account and go Back into yours. its as easy as drag and drop.

Hope this helps...

Fstevens · 2008-04-16, 04:37 PM

Thanks Dilly444 for your suggestion. Tried it but when I try to open a U.S. account I need an American address. How do I get around that?

hugh · 2008-04-16, 04:43 PM

you fake it. Unless you have to have it today, you may wish to wait a few days to see if Fox and Apple fix the problem or at least we confirm that it is intentional.

nicohockey9 · 2008-04-16, 05:31 PM

Wow this really sucks. I hope it comes soon to Canada. Is there some law here against owning digital copies of a movie? I meen there are so many movie download placed for legal downloading in the states. Why none here?

2008-04-15, 03:19 PM	#1
Fstevens Join Date: Aug 2003 Location: Burlington, Ontario Posts: 169	Fox Digital Copy problems with Juno and AVP Well my digital copy of Juno cannot be redeemed because when I enter the code, I get the message "This product is not available in the Canadian store." Am I doing something wrong?

2008-04-15, 03:28 PM	#2
hugh Digital Home Custodian Join Date: Dec 2001 Location: Toronto Posts: 35,199	Same thing here. So who does one complain to? Fox or Apple? __________________ Advertise \| Digital Home Help Forum \| Member Feedback \| Regarding Monoprice \| Search

2008-04-15, 04:52 PM	#8
hugh Digital Home Custodian Join Date: Dec 2001 Location: Toronto Posts: 35,199	Contacted the PR folks for 20th Century Fox in Canada and will let you know. I was able to unlock Hitman Unrated which is a Fox title so I have a feeling this is just an oversight but the question is who's fault: Fox or Apple? The following is my first misadventure with Digital Copy Hands On with Digital Copy and Hitman Unrated __________________ Advertise \| Digital Home Help Forum \| Member Feedback \| Regarding Monoprice \| Search

2008-04-15, 06:47 PM	#9
bigoranget Veteran Join Date: Aug 2003 Location: Hamilton Posts: 2,223	I have sucsessfuly used digital copy on the following movies Family Guy Blue Harvest Hitman Unrated Live Free Die Hard Unrated I really hope this is an oversight and not the start of it not being available to Canadian's I'm getting sick and tired of waiting, waiting and more waiting for features and services to be available here. __________________ Canadian Cable & Satellite Database

2008-04-15, 07:09 PM	#10
hugh Digital Home Custodian Join Date: Dec 2001 Location: Toronto Posts: 35,199	When I spoke to the PR person, they felt it was just an oversight and that Canadians should be able to get it. I'll report back when I hear __________________ Advertise \| Digital Home Help Forum \| Member Feedback \| Regarding Monoprice \| Search

2008-04-15, 04:21 PM	#4
darrylr Join Date: Feb 2004 Location: Nepean, Ontario Posts: 2,999	Well Ellen Page is Canadian - shouldn't that count? I guess there was that whole discussion whether the movie was "Canadian content".

2008-04-15, 04:43 PM	#6
whitbyterry Join Date: Jul 2006 Location: Whitby, Ontario (Rogers Cable), LG 42PC3D, SA8300HD Posts: 243	I bet that it isn't licensed for Canadians but they never bothered to do anything about it, figuring only a few people would try it. We always get shafted it seems.

2008-04-15, 04:46 PM	#7
calvin940 Veteran Join Date: Apr 2006 Location: Halifax, Nova Scotia Posts: 1,600	Will buying it from a US retailer allow the copy? I am unfamiliar with how the copy stuff works (and the redemption).

2008-04-16, 12:53 AM	#12
dilly444 Rookie Join Date: Apr 2008 Posts: 2	Figured It Out Hello Fellas, I figured it out. I was really pissed when I could'nt get the damn thing to work. After all, I bought the damn thing... And to live in Canada and buy it? Sqreeeew that. BTW Blue Harvest Worked on My Canadian Account, what the hell gives? I also tried to contact FOX, and yeah it figures, the number doesnt work. Tried the apple forums, and it links you to the FOX website. I just registered to tell you this. I too was very frusterated with the fact I payed for something and couldn't access it. I looked everywhere, and tried to come up with the conclusion to try to crack the software somehow, (The code just unlocks an unlocker from itunes to download it off the DVD you have.) It's like your paying to have your product behind a jail cell, and apple (which i called twice) to say you cant do anything about it... ********. Okay Enough about that. It's easy. Go to Itunes, Log out of your Canadian Account open a new one make sure your user is in the united states. Dont register a credit card. It will give you an option for this. Git er done with the download (same as instructions inside the DVD list). You may be thinking... "But this file is only for this account." It's downloaded into your comptuer... just search for "Juno." you will find the m4v file. Drag it to the desktop er whatever you want. Log out of the American Account and go Back into yours. its as easy as drag and drop. Hope this helps...

2008-04-16, 04:37 PM	#13
Fstevens Join Date: Aug 2003 Location: Burlington, Ontario Posts: 169	Thanks Dilly444 for your suggestion. Tried it but when I try to open a U.S. account I need an American address. How do I get around that?

2008-04-16, 04:43 PM	#14
hugh Digital Home Custodian Join Date: Dec 2001 Location: Toronto Posts: 35,199	you fake it. Unless you have to have it today, you may wish to wait a few days to see if Fox and Apple fix the problem or at least we confirm that it is intentional. __________________ Advertise \| Digital Home Help Forum \| Member Feedback \| Regarding Monoprice \| Search

2008-04-16, 05:31 PM	#15
nicohockey9 Join Date: Mar 2008 Location: Montreal, QC, Canada Posts: 570	Wow this really sucks. I hope it comes soon to Canada. Is there some law here against owning digital copies of a movie? I meen there are so many movie download placed for legal downloading in the states. Why none here?

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