No phone service - New House - Canadian TV, Computing and Home Theatre Forums

rob1 · 2007-12-18, 07:55 AM

We just moved into our new custom built house last Thursday. Bell was scheduled to come on site Friday and install / hookup our phone line.

Bell shows up and tells me he has to check a couple boxes on the street. About an hour later he knocks on the door and says "I have to send this to engineering as your to 1.5 Km from the box".

The house next to me (about 80 ft to my left) has service.

Anyone ever run into this issue before? For now we are using our cell phones but over time that will get expensive.

Any feedback is appreciated.

Cheers
Rob.

coghlan · 2007-12-18, 10:21 AM

Well, POTS service can go up to 18,000 feet (5km or more).

If your neighbour only has a 1-line phone, you could splice into his 2nd pair for now.

Why not try Primus?

rob1 · 2007-12-18, 01:14 PM

Does Primus service areas the same as Bell.....? This is a rural house.

Cheers

rob1 · 2007-12-18, 01:35 PM

Just called them - great price sbut they do not service my area....so I'm stuck waiting for Bell.

They are going to try to steal a pair from my neighbor's house but if they are using both pairs I may be out of luck for up to two months!!!

That's crazy!

Leaf Fan · 2007-12-18, 03:19 PM

Don't worry Rob, if it is a new house, your neighbors buried service wire should have 4 pairs, usually more than enough for 1 home, and a neighbor

Tell them its an emergency, that your neighbor has service, and ask if they could attempt to run a temporary line until they can fix your problem

rob1 · 2007-12-18, 03:23 PM

Leaf fan,

Thanks for the positive comments! I was under the impression it was only two pairs from the street.

I'll let you know what happens.

HDTV101 · 2007-12-18, 05:42 PM

3 pair seems to be common now

Look at the wires....

Pair 1 is: White & Blue
Pair 2 is: Red & Orange
Pair 3 is: Black & Green

TECHNOKID · 2007-12-18, 06:02 PM

Who is the cable provider in Barrie? Maybe you could shop that way if readily available in your area? Maybe this is inviting you to switch phone provider??

rob1 · 2007-12-19, 07:28 AM

Quote:

Originally Posted by TECHNOKID

Who is the cable provider in Barrie? Maybe you could shop that way if readily available in your area? Maybe this is inviting you to switch phone provider??

Rogers services Barrie, but I am about 20 Km's west.

No Cable in my area, no DSL in my area.......

Cheers

TECHNOKID · 2007-12-19, 05:54 PM

Any luck with potential extra pair(s) from the neihbour?

rob1 · 2007-12-19, 09:38 PM

Update: Bell called to tell me a Tech has been scheduled for this Friday. I assume they were able to "steal" a pair from the neighbor

I'll update the progress on Friday...

Cheers
Rob.

dennism3 · 2007-12-19, 09:45 PM

Lucky you!

We waited 3 months from Telus 7 years ago and the phone lines were on the street, just no spare lines because people had more than one phone line in use! It WAS expensive then on cell phones until the neighbour let us call out with his line (and we didn't answer his calls)

TECHNOKID · 2007-12-19, 11:55 PM

Good thing they install-provide more (pairs) than what is actually required! Now, let’s just hope they actually give you a connection ratter than disconnecting neighbour!!!

coghlan · 2007-12-21, 01:54 PM

Now, if they only installed FIBRE to each new home, instead of these useless copper pairs, you could have ALL your services on the one medium.

i hate tv · 2007-12-22, 07:22 PM

Way too expensive to run fiber to everyones house
Until the cost drop, and people are willing to pay for a fiber service, it will still be old copper...
I remember a few years ago, in Woodbridge/Vaughan, a friend told me the Futureways owned the infrastructure in his subdivision, and every home had fiber to the house

2007-12-18, 07:55 AM	#1
rob1 Join Date: Nov 2004 Location: North of TO Posts: 913	No phone service - New House We just moved into our new custom built house last Thursday. Bell was scheduled to come on site Friday and install / hookup our phone line. Bell shows up and tells me he has to check a couple boxes on the street. About an hour later he knocks on the door and says "I have to send this to engineering as your to 1.5 Km from the box". The house next to me (about 80 ft to my left) has service. Anyone ever run into this issue before? For now we are using our cell phones but over time that will get expensive. Any feedback is appreciated. Cheers Rob.

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2007-12-18, 10:21 AM	#2
coghlan Join Date: Jul 2006 Posts: 202	Well, POTS service can go up to 18,000 feet (5km or more). If your neighbour only has a 1-line phone, you could splice into his 2nd pair for now. Why not try Primus?

2007-12-18, 01:14 PM	#3
rob1 Join Date: Nov 2004 Location: North of TO Posts: 913	Does Primus service areas the same as Bell.....? This is a rural house. Cheers

2007-12-18, 01:35 PM	#4
rob1 Join Date: Nov 2004 Location: North of TO Posts: 913	Just called them - great price sbut they do not service my area....so I'm stuck waiting for Bell. They are going to try to steal a pair from my neighbor's house but if they are using both pairs I may be out of luck for up to two months!!! That's crazy!

2007-12-18, 03:19 PM	#5
Leaf Fan Join Date: Oct 2007 Posts: 370	Don't worry Rob, if it is a new house, your neighbors buried service wire should have 4 pairs, usually more than enough for 1 home, and a neighbor Tell them its an emergency, that your neighbor has service, and ask if they could attempt to run a temporary line until they can fix your problem

2007-12-18, 03:23 PM	#6
rob1 Join Date: Nov 2004 Location: North of TO Posts: 913	Leaf fan, Thanks for the positive comments! I was under the impression it was only two pairs from the street. I'll let you know what happens.

2007-12-18, 05:42 PM	#7
HDTV101 Veteran Join Date: Dec 2004 Posts: 2,000	3 pair seems to be common now Look at the wires.... Pair 1 is: White & Blue Pair 2 is: Red & Orange Pair 3 is: Black & Green

2007-12-18, 06:02 PM	#8
TECHNOKID Veteran Join Date: Nov 2007 Location: Gatineau Posts: 2,944	Who is the cable provider in Barrie? Maybe you could shop that way if readily available in your area? Maybe this is inviting you to switch phone provider??

2007-12-19, 05:54 PM	#10
TECHNOKID Veteran Join Date: Nov 2007 Location: Gatineau Posts: 2,944	Any luck with potential extra pair(s) from the neihbour?

2007-12-19, 09:38 PM	#11
rob1 Join Date: Nov 2004 Location: North of TO Posts: 913	Update: Bell called to tell me a Tech has been scheduled for this Friday. I assume they were able to "steal" a pair from the neighbor I'll update the progress on Friday... Cheers Rob.

2007-12-19, 09:45 PM	#12
dennism3 Join Date: Dec 2006 Posts: 531	Lucky you! We waited 3 months from Telus 7 years ago and the phone lines were on the street, just no spare lines because people had more than one phone line in use! It WAS expensive then on cell phones until the neighbour let us call out with his line (and we didn't answer his calls)

2007-12-19, 11:55 PM	#13
TECHNOKID Veteran Join Date: Nov 2007 Location: Gatineau Posts: 2,944	Good thing they install-provide more (pairs) than what is actually required! Now, let’s just hope they actually give you a connection ratter than disconnecting neighbour!!!

2007-12-21, 01:54 PM	#14
coghlan Join Date: Jul 2006 Posts: 202	Now, if they only installed FIBRE to each new home, instead of these useless copper pairs, you could have ALL your services on the one medium.

2007-12-22, 07:22 PM	#15
i hate tv Join Date: Mar 2007 Posts: 2,317	Way too expensive to run fiber to everyones house Until the cost drop, and people are willing to pay for a fiber service, it will still be old copper... I remember a few years ago, in Woodbridge/Vaughan, a friend told me the Futureways owned the infrastructure in his subdivision, and every home had fiber to the house