Sound dropouts on Shaw - Page 94 - Canadian TV, Computing and Home Theatre Forums

spitoon · 2010-10-06, 09:25 PM

My reply was significantly more 'aggressive' than was my initial inquiry.

I suggested that their answer was a cop out regarding an issue that Shaw is choosing to ignore.

I also mentioned our test group and directed them to this thread.

I'll see what the next response brings. I guess if they want to roll a truck, then I'll let them. I'd be curious as to what a tech would say.

Mehdi · 2010-10-14, 01:33 PM

I also live in West vancouver and have been experiencing a lot of audio drop outs and also image distortions. It's always random channels, could be channel X today and a different channel at a different time. I tried to contact shaw but you can not even reach a soul by phone. I waited 31 minutes today to talk to someone and when a representative finally answered and I asked her do they have any idea how long customers are waiting to get to a rep, she simply hung up on me!!! So much for customer servive... What do you do when you can not even communicate your problem with these people???!!!

spitoon · 2010-10-15, 12:18 AM

Yes, my second e-mail on the subject was met with the same degree 'plausable deniability' as was the first.

I guess it's time to get them to start rolling trucks again.

The main problem is that the drop outs are intermittent, so I can be sure that they won't rear their ugly heads when the Techie is here....I'll have to pay attention and record a show that has bad drops just so I have something to show them.

RalphG · 2010-10-15, 12:44 AM

If this thread, presently with 94 pages, 1,397 replies and 179,883 views, is any indication of the problem with sound dropouts then Shaw's reaction is simply incredible.

Personally, I have given up and just accept the sound and video glitches as the way the system works. It is sad to say that but the aggravation was more than I can stand.

PiDD · 2010-11-15, 11:30 PM

My first day with shaw and my new 3400 receiver and I got video freezes. I was going to call but reading here has saved me a lot of frustration. I guess I have to live with it too. My Bell wasnt this bad. (its still in a box I havent sent it back yet)

I wonder if I kept their payment in the bank for only a few seconds a day... if they didnt get it in time .. ah well they dont get paid.. hhmmm

DICKW · 2010-11-16, 10:36 AM

I live in surrey and have recently seen more random dropouts both sound and pixel or frozen picture about half a word in length.It is across all HD channels. I have complained for several years they come out check say signal is good.Live with it or switch from HDMI to composite? Maybe we should all switch to Bell maybe the message would resonate with a subscriber drop.

Thunder · 2010-11-23, 10:55 AM

I find it interesting that there are very few SHAW employee comments in this thread. I note that Shawguru made two posts some six months ago, but no one identified as a shaw employee has commented in the six month before or since. Gag order?

Jetranger · 2010-11-23, 03:01 PM

I know the director who was feeding me info went silent after only a couple of months and that was more than two years ago now! This is one of Shaw's biggest problems and, since it still hasn't been 'fixed', they are in for a rude awakening when the class action suit finally gets filed. (Still hoping) It wouldn't surprise me in the least that all employees have been instructed to plead ignorance or just say nothing.

stoker · 2010-11-30, 08:35 PM

I know that I had plenty of dropouts all over the place back some time ago,,and I still do. I see plenty of posts about audio dropouts on HD,,, but I get tons of them on channels such as Channel 3 CTV and others that aren't HD. Anyone out there also have them on the lower channels? And what ever happened to some promise of a patch or a correction of this issue by Shaw. At one point, during this thread, I thought that Shaw had pretty well admitted to the problem.
I know that during that period I had Shaw come over, and the repair guy pretty well admitted the problem. For them to not issue at least a statement in regards to audio dropouts, is unforgiveable.

Jetranger · 2010-11-30, 10:26 PM

I still get drops on all types of channels everywhere in the dial. Shaw will not openly publish anything that says there is a problem; you can call it the 'head in the sand' approach. If they don't admit it, then there isn't a problem. However, they have acknowledged it and promised to 'credit' everyone's account once they correct the issue. Since it has been going on for so long now, they have a defense of 'this is normal service'. I call foul. Their advertising extols the virtues of their 'high quality picture and sound' yet what they deliver is sadly falling short, still. It's now been over 4 years of this and there is no end in sight. Shaw is still making money and we are still paying for the poor signals sent to our homes. Until there is either a law suit or a mass migration away from Shaw, there will likely be little chance of any marked improvement. Strangely, there are some here who report NO problems what so ever. I have yet to run across any of these people in person to see for myself so I still have my doubts that they truly do exist.

Holger_Danske · 2010-12-05, 06:53 AM

Quote:

Originally Posted by Jetranger

Strangely, there are some here who report NO problems what so ever. I have yet to run across any of these people in person to see for myself so I still have my doubts that they truly do exist.

Considering your last musement, I wonder if it is possible that they watch a very narrow range of channels and quite possibly haven't seen it. I suppose it could be a specific set of channels. I know I watch less than 20 channels -ever- mostly 5 or 6 and although I see it on Fox News (FNC) on occasion, I don't see it much at all (or quite rarely) on the others that I watch such as HGTV, A&E, TLC, Discovery.
I wonder also if SHAW TV ever has these or if it is specific to the digital lineup or if it is seen on analog feeds as well.
Just curious...

Jetranger · 2010-12-05, 12:12 PM

I, too, watch a very 'few' number of the total channels available but when I see (or hear, really) this happening on channels that never had the issue before digital (like the local CTV affiliate) I know it is a systemic problem. I just can't see how anyone could say they don't have problems if they were paying any real attention to what they are watching.

For instance, I am out on Vancouver Island right now, visiting my parents, and my mother is completely oblivious to the problems with her PVR and the audio/video interruptions. I guess she must think this is 'normal'. As she is now well into her 70's, it seems she just doesn't care how poor the service is as long as there is some kind of picture. Oh to be so content in one's later years.

Newb777 · 2010-12-06, 02:16 AM

We pretty much watch only the HD channels with the exception of a few specialty non HD channels. It doesnt matter if we watch live or watch the recorded HD channels, there are sound dropouts only on the HD channels. Remember, the ago old motto: don't acknowledge there is a problem= don't need to fix it

Mozza · 2010-12-07, 09:49 AM

Was at a co-worker's house last night to have dinner, and we turned on his TV afterwards. I noticed he had closed-captioning turned on, and asked why. He said it's because he gets so many audio dropouts with Shaw, this way they don't miss any dialogue on his (and more importantly his wife's!) favourite shows.

After explaining the service I have with my provider (MTS), he is calling Shaw today to switch, unless they give him one heck of a deal. I can't believe Shaw users are still experiencing this years after I dropped them because of it.

lgplasma · 2010-12-09, 10:40 AM

Ocean's Eleven on EAHD last night had no centre channel but the LFE channel was there. This would be an EA problem rather than Shaw. It looked like a DVD as well: no fine detail.

2010-11-30, 08:35 PM	#1404
stoker Join Date: Dec 2005 Location: Calgary Posts: 6	I occasionally come back to this Forum to see if this problem persists... I know that I had plenty of dropouts all over the place back some time ago,,and I still do. I see plenty of posts about audio dropouts on HD,,, but I get tons of them on channels such as Channel 3 CTV and others that aren't HD. Anyone out there also have them on the lower channels? And what ever happened to some promise of a patch or a correction of this issue by Shaw. At one point, during this thread, I thought that Shaw had pretty well admitted to the problem. I know that during that period I had Shaw come over, and the repair guy pretty well admitted the problem. For them to not issue at least a statement in regards to audio dropouts, is unforgiveable. __________________ Calgary Motorola STB PVR3416

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2010-10-06, 09:25 PM	#1396
spitoon Join Date: Feb 2006 Location: Airdrie, AB Posts: 906	My reply was significantly more 'aggressive' than was my initial inquiry. I suggested that their answer was a cop out regarding an issue that Shaw is choosing to ignore. I also mentioned our test group and directed them to this thread. I'll see what the next response brings. I guess if they want to roll a truck, then I'll let them. I'd be curious as to what a tech would say.

2010-10-14, 01:33 PM	#1397
Mehdi Rookie Join Date: Oct 2010 Posts: 1	I also live in West vancouver and have been experiencing a lot of audio drop outs and also image distortions. It's always random channels, could be channel X today and a different channel at a different time. I tried to contact shaw but you can not even reach a soul by phone. I waited 31 minutes today to talk to someone and when a representative finally answered and I asked her do they have any idea how long customers are waiting to get to a rep, she simply hung up on me!!! So much for customer servive... What do you do when you can not even communicate your problem with these people???!!!

2010-10-15, 12:18 AM	#1398
spitoon Join Date: Feb 2006 Location: Airdrie, AB Posts: 906	Yes, my second e-mail on the subject was met with the same degree 'plausable deniability' as was the first. I guess it's time to get them to start rolling trucks again. The main problem is that the drop outs are intermittent, so I can be sure that they won't rear their ugly heads when the Techie is here....I'll have to pay attention and record a show that has bad drops just so I have something to show them.

2010-10-15, 12:44 AM	#1399
RalphG Join Date: Sep 2007 Location: Vancouver Island, BC, Canada Posts: 152	If this thread, presently with 94 pages, 1,397 replies and 179,883 views, is any indication of the problem with sound dropouts then Shaw's reaction is simply incredible. Personally, I have given up and just accept the sound and video glitches as the way the system works. It is sad to say that but the aggravation was more than I can stand.

2010-11-15, 11:30 PM	#1400
PiDD Rookie Join Date: Oct 2008 Posts: 7	My first day with shaw and my new 3400 receiver and I got video freezes. I was going to call but reading here has saved me a lot of frustration. I guess I have to live with it too. My Bell wasnt this bad. (its still in a box I havent sent it back yet) I wonder if I kept their payment in the bank for only a few seconds a day... if they didnt get it in time .. ah well they dont get paid.. hhmmm

2010-11-16, 10:36 AM	#1401
DICKW Rookie Join Date: May 2010 Location: Surrey.BC. Posts: 5	I live in surrey and have recently seen more random dropouts both sound and pixel or frozen picture about half a word in length.It is across all HD channels. I have complained for several years they come out check say signal is good.Live with it or switch from HDMI to composite? Maybe we should all switch to Bell maybe the message would resonate with a subscriber drop.

2010-11-23, 10:55 AM	#1402
Thunder Join Date: Mar 2004 Posts: 251	I find it interesting that there are very few SHAW employee comments in this thread. I note that Shawguru made two posts some six months ago, but no one identified as a shaw employee has commented in the six month before or since. Gag order?

2010-11-23, 03:01 PM	#1403
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,343	I know the director who was feeding me info went silent after only a couple of months and that was more than two years ago now! This is one of Shaw's biggest problems and, since it still hasn't been 'fixed', they are in for a rude awakening when the class action suit finally gets filed. (Still hoping) It wouldn't surprise me in the least that all employees have been instructed to plead ignorance or just say nothing.

2010-11-30, 10:26 PM	#1405
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,343	I still get drops on all types of channels everywhere in the dial. Shaw will not openly publish anything that says there is a problem; you can call it the 'head in the sand' approach. If they don't admit it, then there isn't a problem. However, they have acknowledged it and promised to 'credit' everyone's account once they correct the issue. Since it has been going on for so long now, they have a defense of 'this is normal service'. I call foul. Their advertising extols the virtues of their 'high quality picture and sound' yet what they deliver is sadly falling short, still. It's now been over 4 years of this and there is no end in sight. Shaw is still making money and we are still paying for the poor signals sent to our homes. Until there is either a law suit or a mass migration away from Shaw, there will likely be little chance of any marked improvement. Strangely, there are some here who report NO problems what so ever. I have yet to run across any of these people in person to see for myself so I still have my doubts that they truly do exist.

2010-12-05, 12:12 PM	#1407
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,343	I, too, watch a very 'few' number of the total channels available but when I see (or hear, really) this happening on channels that never had the issue before digital (like the local CTV affiliate) I know it is a systemic problem. I just can't see how anyone could say they don't have problems if they were paying any real attention to what they are watching. For instance, I am out on Vancouver Island right now, visiting my parents, and my mother is completely oblivious to the problems with her PVR and the audio/video interruptions. I guess she must think this is 'normal'. As she is now well into her 70's, it seems she just doesn't care how poor the service is as long as there is some kind of picture. Oh to be so content in one's later years.

2010-12-06, 02:16 AM	#1408
Newb777 Join Date: Jan 2008 Posts: 295	We pretty much watch only the HD channels with the exception of a few specialty non HD channels. It doesnt matter if we watch live or watch the recorded HD channels, there are sound dropouts only on the HD channels. Remember, the ago old motto: don't acknowledge there is a problem= don't need to fix it

2010-12-07, 09:49 AM	#1409
Mozza Join Date: Mar 2007 Location: Winnipeg, MB Posts: 997	Was at a co-worker's house last night to have dinner, and we turned on his TV afterwards. I noticed he had closed-captioning turned on, and asked why. He said it's because he gets so many audio dropouts with Shaw, this way they don't miss any dialogue on his (and more importantly his wife's!) favourite shows. After explaining the service I have with my provider (MTS), he is calling Shaw today to switch, unless they give him one heck of a deal. I can't believe Shaw users are still experiencing this years after I dropped them because of it.

2010-12-09, 10:40 AM	#1410
lgplasma Join Date: Dec 2006 Location: North of Nanaimo Posts: 433	Ocean's Eleven on EAHD last night had no centre channel but the LFE channel was there. This would be an EA problem rather than Shaw. It looked like a DVD as well: no fine detail.