Sony righting a wrong - The Fifth Element Exchange Program - Canadian TV, Computing and Home Theatre Forums

calvin940 · 2007-06-15, 05:48 PM

Quote:

Right now, Sony is taking down your name, mailing address, and phone number and will contact you closer to the release of the remastered version on how to exchange your disc.

Gotta give credit where credit is due.

http://www.blu-ray.com/news/?id=252

Cal

PowerKey · 2007-06-16, 04:14 AM

I love the fact that Sony is doing this as TFE is one of my favourite movies. It was the first movie I bought after getting the PS3.

However, I do not believe that Sony is doing it because it is the right thing to do. I bet we will find out later that there is something on the disc that shouldn't be (like an open AACS key) or maybe this is going to be the first disc with the extra Blu-Ray copy protection and we will be beta testing it.

Does anyone know if this will happen in Canada? I would hate to get my hopes up for nothing.

pk

maddog40 · 2007-06-19, 04:15 PM

Just got my reply email from Sony with information as previously stated to return only the BD. Cool and nice going, good news for TFE fans like me.

Ham.Clan · 2007-06-22, 10:59 AM

Sending my copy in today.
Sony's reply indicated replacements would be sent UPS ground after July 17th.
Whatever their reason, I am a happy customer.
And that's the bottom line.

calvin940 · 2007-07-19, 01:44 PM

Sony is definitely to be commended -- not only for returning to the scene of their past crimes and righting old wrongs, but also for providing this remaster absolutely free to those who purchased the old version.

Cal

Ham.Clan · 2007-07-30, 11:11 AM

Has anybody from Canada received their replacement yet?
Sent mine back on June 22nd, but haven't received anything to date.

james99 · 2007-07-30, 12:50 PM

So does this mean Sony is no longer blaming Samsung and the G1 BD player

calvin940 · 2007-07-30, 01:59 PM

HA HA HA HA HA!

Cal

Ham.Clan · 2007-08-09, 09:37 AM

Just an update, I sent the Sony Consumer Affairs Team an email yesterday asking about the status of my replacement disc.
They replied this morning with the following:

Quote:

We have shipped your replacement disk via the US Postal Service and it should be arriving within the next week. Thank you for your email and for your continued support of Sony products.
Regards,
Sony Consumer Affairs Team

Cool! Can't wait.

Ham.Clan · 2007-08-09, 04:25 PM

Another update - it came in the mail today!
Weird, but I'm happy.

WestCDA · 2007-08-09, 04:35 PM

Thanks for the update - I just sent mine in for exchange. Let us know what you think of the PQ improvement once you've had a chance to watch it.

james99 · 2007-08-09, 04:44 PM

The new version is getting good reviews. The original received average reviews at best.

Ham.Clan · 2007-08-09, 06:34 PM

I never really thought the original one was that bad, but this one is looking pretty fine.
Very clear and crisp.
Everything is exactly the same except for the PQ and the TreuHD dolby soundtrack.

SensualPoet · 2007-08-09, 06:37 PM

Are you able to do a side-by-side comparison? Or did you have to turn in the poorly mastered original?

Ham.Clan · 2007-08-09, 09:36 PM

Yes, I had to turn in the original.
There are some side-by-side stills at highdef digest that clearly show the difference (pun intended).

2007-06-16, 04:14 AM	#2
PowerKey Join Date: Jun 2005 Location: Langley, BC Posts: 116	I love the fact that Sony is doing this as TFE is one of my favourite movies. It was the first movie I bought after getting the PS3. However, I do not believe that Sony is doing it because it is the right thing to do. I bet we will find out later that there is something on the disc that shouldn't be (like an open AACS key) or maybe this is going to be the first disc with the extra Blu-Ray copy protection and we will be beta testing it. Does anyone know if this will happen in Canada? I would hate to get my hopes up for nothing. pk __________________ Panasonic PT-AE3000 \| Denon AVR-3808CI \| 6.1 Energy C3 \| BEV 9242, 9200 Sat/PVR \| PS3 \| Wii \| Apple TV \| Harmony One

2007-07-19, 01:44 PM	#5
calvin940 Veteran Join Date: Apr 2006 Location: Halifax, Nova Scotia Posts: 1,600	Looks like it's true in both exchange and quality Sony is definitely to be commended -- not only for returning to the scene of their past crimes and righting old wrongs, but also for providing this remaster absolutely free to those who purchased the old version. Cal

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2007-06-19, 04:15 PM	#3
maddog40 Join Date: Dec 2006 Location: Montreal Posts: 300	Just got my reply email from Sony with information as previously stated to return only the BD. Cool and nice going, good news for TFE fans like me.

2007-06-22, 10:59 AM	#4
Ham.Clan Join Date: Aug 2006 Location: The Highlands Posts: 773	Sending my copy in today. Sony's reply indicated replacements would be sent UPS ground after July 17th. Whatever their reason, I am a happy customer. And that's the bottom line.

2007-07-30, 11:11 AM	#6
Ham.Clan Join Date: Aug 2006 Location: The Highlands Posts: 773	Has anybody from Canada received their replacement yet? Sent mine back on June 22nd, but haven't received anything to date.

2007-07-30, 12:50 PM	#7
james99 Moderator Join Date: Mar 2002 Location: Burlington Posts: 24,791	So does this mean Sony is no longer blaming Samsung and the G1 BD player

2007-07-30, 01:59 PM	#8
calvin940 Veteran Join Date: Apr 2006 Location: Halifax, Nova Scotia Posts: 1,600	HA HA HA HA HA! Cal

2007-08-09, 04:25 PM	#10
Ham.Clan Join Date: Aug 2006 Location: The Highlands Posts: 773	Another update - it came in the mail today! Weird, but I'm happy.

2007-08-09, 04:35 PM	#11
WestCDA Join Date: Mar 2005 Location: Calgary, AB Posts: 846	Thanks for the update - I just sent mine in for exchange. Let us know what you think of the PQ improvement once you've had a chance to watch it.

2007-08-09, 04:44 PM	#12
james99 Moderator Join Date: Mar 2002 Location: Burlington Posts: 24,791	The new version is getting good reviews. The original received average reviews at best.

2007-08-09, 06:34 PM	#13
Ham.Clan Join Date: Aug 2006 Location: The Highlands Posts: 773	I never really thought the original one was that bad, but this one is looking pretty fine. Very clear and crisp. Everything is exactly the same except for the PQ and the TreuHD dolby soundtrack.

2007-08-09, 06:37 PM	#14
SensualPoet Veteran Join Date: Sep 2005 Location: Downtown Toronto • Toshiba 52XL177 • HD DVD Toshiba • Rogers HDPVR Cisco 8642 Posts: 2,886	Are you able to do a side-by-side comparison? Or did you have to turn in the poorly mastered original?

2007-08-09, 09:36 PM	#15
Ham.Clan Join Date: Aug 2006 Location: The Highlands Posts: 773	Yes, I had to turn in the original. There are some side-by-side stills at highdef digest that clearly show the difference (pun intended).