Review: 2001 Audio/Video, Please Read Post 1

[kdrbmac]

We purchased a $600.00 received approx 10 months ago including a 3 yr service plan for an addition $200.00. Received died over 2 months ago. Returned to the Orangeville Store - advised it would be 2 weeks. We are now into 10 weeks (over 2 months). We have lied to and have been treated very rudely. We have purchased many items from this store. We have escalated this to Yamaha and 2001 Audio Video Customer Service. In the meantime we have purchased a new received as we had no use of our new 52" screen tv unless we did. Still no receiver, and no compensation and nothing from the Orangeville store. I would never purchase a single item from this store again nor their service plans they dont honour. We shouldve been given a new receiver long before now!

[Marc]

Nothing but upselling when I knew what I wanted to buy already. The clerk at the checkout insisted I had to show my driver's license to pay $1000 on Master Card. According to their sign this was "for your protection"

Never going back.

[yaksman]

How does this chain stay in business? Prices seem OK by the daily full page ads which must cost a bundle for them, but except for Christmas rush and Boxing Day, any other time I go in there, the stores are empty or only one other customer, never have seen them ring anything up. And I still see new stores opening up once in a while to serve nobody.

[hugh]

Please see post #1.

This thread is strictly for reviews and is not for discussion.

[Vinyl Guy]

I have shopped there with a friend, buying a Plasma TV at the Burlington location. Price was right, service was fine...nothing special, but fine. I see such chain stores for what they are, a place to get a deal & only one notch above Future Shop et. al.

[dawgdzinz]

I purchased my dream TV.. 60" Samsung Plasma 3D TV... for $1400.00 + $400.00 for extended warranty. AT the store they told me the warranty covered ANYTHING.. falling off the all, getting soaked by water and we both laughed. I had the TV for 14 months and my wife called me in tears at work and said the kids were watching the TV and the TV has two cracks in it and wont' turn on. I came home to investigate and we ended up blaming our 18 month old boy for throwing his bottle at the TV. It had 2 cracks in it so we assumed that's what must have happened. Not sure how he could nail the TV twice but what else could have happened. We went to 2001 audio video and they said "physical damage" nothing they can do.

So I purchased the 60" TV Samsung again (not 3D Version for $1000.00)... we went home hooked it up and 7 days later I was watching the hockey game and poof the screen flashed and 2 cracks in the screen. I was so angry I got on the phone with 2001 audio video and they said "it's under warranty by Samsung still nothing they can do" <-- sound familiar... nothing they can do.

I contacted Samsung and after 2 months of yelling and screaming and posting on their facebook and twitter accounts they finally agreed to fix the TV. When the company came to repair it they looked at our other - original - broken 60" plasma and said that it looks like the screws were tightened too much inside or something like that but its' not physical damage because there is nothing wrong to the outside of the screen.

I got in touch with 2001 audio video and explained this and after 3 weeks they decided ... you guessed it ... there's nothing they can do! No replacement!

So please don't EVER purchase ANYTHING from them! EVER!!!!