Rogers Wireless customers advised of possible credit data breach

[hugh]

Rogers Communications Inc. recently sent out letters to 160 customers advising them their credit information may have been improperly accessed, five months after the cable and wireless company was first alerted to the problem.

From todays Globe and Mail

[drewber23]

I love how the globe and mail is always the first to write something negative about Rogers.

[hugh]

Put the blame on Rogers and not the messenger.

Regardless of who reported this situation, it certainly is shocking that Credit information was compromised and it took Rogers five months to do something about. I didn't see any press release from Rogers warning subscribers that information had been compromised!

[hugh]

Related
Rogers data on clients found in lot

Reported by Toronto Star!

[outinthornhill]

Hugh - with all respect, your enthusiasm to post negative news about Rogers, when viewed alongside the advertising Bell buys on the site, suggests a lack of objectivity which can only damage the site and the forum long term. When I discovered the forum I was impressed by the wide-ranging input, even if I had to screen out the posters with an obvious vendetta or, conversely, a blind-eye for their preferred provider's shortcomings. When the moderator and proprietor starts taking advertising money from one provider and slagging its competitors, I fear for the forum's future.

I sincerely hope this does not become the Bell Canada Digital Home semi -official website. Again, with all respect.

[scrooloose]

With all respect, identify theft is a serious modern day problem, and the Globe and Mail is a respected Canadian Newspaper, often quoted here. I don't see what the problem is.

-Mike

[hugh]

Hugh - with all respect, your enthusiasm to post negative news about Rogers, when viewed alongside the advertising Bell buys on the site, suggests a lack of objectivity which can only damage the site and the forum long term.

Before you go off saying stuff like that you better get your facts straight.

Rogers has advertised more on this site than Bell so that shoots your theory to hell. (although combined both companies have advertised little on this site)

Second, I have had at least four members complain to me in the last few months that I am too pro-Rogers and too negative on Bell so tell me how is that?

Finally, how is posting news from the Globe and Mail and the Toronto Star slagging Rogers? If those news items were about Bell, I would have been posted on this forum and then would you have still considered me anti-Rogers?

Outinhornhilll, it seems like you are suggesting that we shouldn't post threads (or perhps delete them) when there are links to newspaper reports that say anything negative about Rogers (or Bell)?

Do you work for Rogers or affiliates by chance?

[kyle747]

I don't give a damn who advertises where - as a Rogers wireless customer I am now worries that my personal info including credit card information may have been exposed. Failure by Rogers to notify ALL potentially at risk customers is extremely careless and borders on the criminal (certainly they would have civil liability)

[Paolo]

Originally Posted by kyle747

I don't give a damn who advertises where - as a Rogers wireless customer I am now worries that my personal info including credit card information may have been exposed. Failure by Rogers to notify ALL potentially at risk customers is extremely careless and borders on the criminal (certainly they would have civil liability)

it said it was only internet and cable work orders that were left on the street? not wireless customers? internet and cable are usually handled by a third party too, so i wonder who was at fault for this, and I surely but tru****lly know Rogers is doing everything in its power to investigate this and determine who, what, where and why this happened and how too.. Yes its also disappointing when you work for a company and hear bad news about it, kinda like my friend who works for the bank institutions who gave out customers personal info too..

[outinthornhill]

Originally Posted by hugh

Before you go off saying stuff like that you better get your facts straight.

Rogers has advertised more on this site than Bell so that shoots your theory to hell. (although combined both companies have advertised little on this site)

Second, I have had at least four members complain to me in the last few months that I am too pro-Rogers and too negative on Bell so tell me how is that?

Finally, how is posting news from the Globe and Mail and the Toronto Star slagging Rogers? If those news items were about Bell, I would have been posted on this forum and then would you have still considered me anti-Rogers?

Outinhornhilll, it seems like you are suggesting that we shouldn't post threads (or perhps delete them) when there are links to newspaper reports that say anything negative about Rogers (or Bell)?

Do you work for Rogers or affiliates by chance?

Hugh;

Except for the $150+ I send to Rogers each month for telephone, internet and cable TV service, I don't work for it or any telecommunication company and no one in my family owns shares in any telecommunications company.

While I do not recall seeing Rogers advertising on the site, I'll accept your word for it. Nevertheless, it's my opinion that, if Digital Home is to remain credible, it should refuse advertising from all technology providers, just as Consumer Reports does not accept advertising. Maybe my concerns would be allayed if I knew the adversting policy and what is/is not accepted.

The forum should certainly welcome news from and links to mainstream media reports but posters with monetary links to service providers should disclose such in their messages as, for example, The Globe and Mail does whenever it publishes anything about Bell.

[hugh]

I don't give a damn who advertises where - as a Rogers wireless customer I am now worries that my personal info including credit card information may have been exposed. Failure by Rogers to notify ALL potentially at risk customers is extremely careless and borders on the criminal (certainly they would have civil liability)

Kyle, I agree hence why I posted this thread.

I honestly don't care who the company is. If they have leaks of confidential customer data then IMHO the public should hear about it.

When Winners let out credit card data, we posted it here. When consumer products are recalled, we post it here.

Unlike some folks on this thread who work for Rogers Wireless (but fail to disclose) I have no agenda except to post things that I think are newsworthy to our members.


As far as this thread goes, the discussion is the release of credit information by Rogers. Anyone failing to stay on topic will have their post deleted.

[hugh]

so i wonder who was at fault for this, and I surely but tru****lly know Rogers is doing everything in its power to investigate this and determine who, what, where and why this happened and how too..

I'm sure Rogers is actively working on this and well they should be but I still beleave that even if you outsource your still responsible for ensuring that customer's confidential information is kept confidential.

If the reports are true, I also wonder why the third party had SIN numbers and credit card information. Does Rogers really need to give that information to an installer?

[drewber23]

Just thought I would post this here too so people get the side from Rogers end as well
1. Rogers immediately collected all forms when they were notified and they are conducting a full review of the incident
2. The forms are over 4 years old
3. No credit card information was found on the forms
4. Rogers is currently investigating the incident and is going to ensure that any required action is taken
They also believe it was an isolated incident. Your all welcome to your comments and feelings but I thought I would at least provide Rogers side of things.

[i hate tv]

i agree with hugh, that info like this is not to be swept under the carpet
this is not "bashing" rogers, but just relaying info , that may affect members of this forum, or the general public
i think more anger should be directed at Rogers for knowing about this 5 months ago, and doing nothing about it

[kyle747]

seems like we need a consumer protection law requiring firms doing business in ontario to report things like this.
if i didn't belong to digital forum I might never have heard about this....

a little OT but it seems to me if your customers provide this kind of info and you outsource you are still responsible...it's Your company that is trusted with this stuff....