I thought I had a good FS deal

[dennism3]

Here is what I ordered last night. They had it on the web site :

Order date: 02 Mar 2007, 01:48:51

Item name Quantity Price
Acer Aspire AMD Athlon Computer and 17 inch LCD Monitor package 1 $29.98
Acer Aspire AMD Athlon 64 X2 3800+ 2.0GHz Computer (AST180-380)
Acer 17" LCD Monitor (AL1706AB)

Now they won't honor it. They say it wasn't in stock for pickup at the store but it showed in stock when I ordered it.

I think I am owed a computer and monitor for $29.98 including Windows Vista Premium, don't you??

Rather than:

The item(s) you ordered on Order 476xxxxx are not available for pickup at the xxxxxxxx store.

You can re-order your item(s) at futureshop.ca - choose another store for pickup or have the item(s) shipped to you.

Details are listed below.

Order 476xxxxx Contains
Order Date: 02 Mar 2007,
Item(s) Cancelled:
Acer Aspire AMD Athlon Computer and 17 inch LCD Monitor package
Acer Aspire AMD Athlon 64 X2 3800+ 2.0GHz Computer (AST180-380)
Acer 17" LCD Monitor (AL1706AB



Additional comment added:

It doesn't matter what policy is. The law matters. I understand they must sell one item at each location by law. A couple of years ago I got a $149 work bench from Zellers for $25 because of a misprinted photo and this was 4 days into the sale, all because no one else had noticed. As soon as the transaction was done their correction was posted in the store.

[magnet]

From Future Shop's Online Policy Webpage:
Misprints
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.

[bete_noir]

Now they have this:



******************************

Dear Customer:

On your recent visit to futureshop.ca you made a purchase of an Acer Aspire AMD Athlon Computer and 17 inch LCD Monitor package (BDL10001894 - Web ID 10084209 and 10078548). When your order was placed, this package was incorrectly listed as $29.99 the correct sale price for this item is $699.99.

futureshop.ca strives to provide accurate and up-to-date information but occasionally, errors do occur. In the case of your order, we therefore regret to inform you that futureshop.ca will not be fulfilling your order for the Aspire AMD Athlon Computer and 17 inch LCD Monitor package. Please refer to our Web Site Use Agreement for more details on misprints.

Please accept our sincerest apologies for any inconvenience this matter may have caused you.

We at futureshop.ca appreciate you taking full advantage of our web store opportunities and are working hard to prevent any similar issues in the future.

We thank you for shopping at futureshop.ca and hope to serve you again in the near future.

Sincerely,

futureshop.ca

[hockeymancw]

It was obviously a mistake. I wouldn't push it. No sense making a fool out of yourself infront of the staff and customers. A "good deal" would have been 500 bucks, not 30. Just drop it.

[hugh]

I think I am owed a computer and monitor for $29.98 including Windows Vista Premium, don't you??

No I don't.

[eljay]

I think I am owed a computer and monitor for $29.98 including Windows Vista Premium, don't you??

No. A misprint does not constitute an entitlement to which one is entitled...

[IronCatt]

Apart from anything else, Future Shop owns the package; you were making an offer to buy, which they ultimately declined.

[dennism3]

I of course, will drop it but the statement that this was obviously a mistake is not always true. I have "purchased" PC tool kits for $0, $6.99 wireless router after discount, etc. Don't always assume something is in error. Anyway I will, of course, drop it.

What kind of got me recently when I was in the store I overheard a conversation with a "customer" who was on asistance, had a cab waiting for him, so very little time to doddle, and wanted to return a $1000+ audio system because his dad needed the money and he owed his dad a favour. He also stated that they should not worry because he would have money in a couple of weeks when he was repaid, so he would buy a system again in a few weeks.
They "obviously" don't need to deal with me arguing when they need to deal with that!

PS: I do think they need to be taught a lesson somehow, regarding their accuracy on the website. There are all sorts of inaccuracies regarding equipment and 1080P versus actually 720P and also regarding types and numbers of inputs and outputs. I am losing confidence in what I buy from the site and whether it really has the features they mention. Wind up searching elsewhere for info. This might have been a way to teach them they should pay people to take their time and ensure accuracy.

[I_Want_My_HDTV]

I have been screwed by FS when they refused to honour prices that obviously were not errors. They advertise things that are not in stock all the time and refuse to ship a reasonable substitute if the order cannot be filled. That is illegal but just try and get something done about it.