Bell TV 6141 Discussion thread

[kandkt]

TSN HD and Sportsnet HD both are showing in red.

These channels, for whatever reason, have to be added by the CSR when activating your system. They forget to do this a lot. Call back and ask them to check to see if they have added these channels to your subscription (does not cost extra, but shows up as an extra line on the bill ???). Then ask them to re-hit your receiver. It should only take a few minutes for them to show up.

[DJDiggler]

Regarding the TSN + SN HD.... you can also go into your bell.ca website account and somewhere in there is a option to "synchronize programming". That took care of the problem for me, (After adding the sports 1 through the website the two HD channels remained red).

All channels added successfully in 10 minutes, not a single minute talking to a clueless customer service rep! Thank you internet!

Does anyone know what the Ethernet port is used/going to be used for? I pluged it in to my network, (to no effect), but there are no options in the user menu regarding networking.

[spun14]

Thanks, i'll check out the internet option first and then call them again when i get home. Will ask them again about the software update. Although everybody i've talked to doesn't seem overly interested in doing anything.

[mingus]

Originally Posted by spun14

Just got my 6141 yesterday. Experiencing the same video loss when you switch HD channels as most of you are. Using the HDMI cable straight out of the box with the reciever. Seems if i just power off and on video works instantly so not sure if i'll bother to switch to another format or not.

Anybody else having issues with channel population tho? i've called them 4 times because TSN HD and Sportsnet HD both are showing in red. Still waiting for them to populate after more then 24 hours.

Tech also stated that V160 of the software was not the current version but wouldn't send down an update on his end until all of my channels were populated property. Plug'd in to the phone line and did the call out update but still showing V160 after that so not sure if he knew what he was talking about or not.

I am curious about what the Tech said about the latest software version.
I have had my 6141 since Jan. 26 and it still has V160.
Did he say what the latest version number was?

[spun14]

He didn't say what it was. I'm not sure that he actually knew what he was talking about because he spent more time trying to sell me on Super Channel then actually trying to fix the issue i had. I'm guessing he was trying to get me off of the phone after he did the channel refresh and hoped i'd call back and get somebody else who actually knew how to fix the problem by giving me a reason to call back.

[hamike]

Hi. New member, first post.

I began reading your fantastic forum as a result of having problems with my newly purchased 6141 receiver (3 weeks ago).

Problems listed in order from least to most annoying.

1.Slow Channel Changes.
These on my receiver seem to take anywhere from 2-4 seconds. I only mention this because other people seem to be annoyed by this. It doesn't really bother me since I just assume that this is standard operating procedure for satellite television.

2.Audio Sync.
This seems to vary from slightly out of sync to so far out of sync that peoples lips have actually stopped moving before you hear any sound. It has been my experience that this issue is sporadic and not confined to any particular channels or programming. This issue usually seems to rectify itself after a sometimes short, sometimes long, sometimes not till the next show time interval.
Clarification: While I am sure this problem is prevalent on the HD channels I am not certain it also occurs on the SD channels. Since HD is new to me I haven't been watching much SD lately.

3.Black Screen With Audio Only (BSAO)
This seems to stem only around channel 818 HDFoxEast. When scrolling through the channels one at a time I always get BSAO when I reach 818. From here changing to 817 or 819 will also result in BSOA. As long as I keep scrolling through these three channels one at a time the screen will stay BSAO. Jumping to any other channel will result in the return of a normal picture and jumping from any other station (out of numerical sequence) to 818 will also result in a normal picture. This problem is extremely perplexing.

4.Audio Dropouts.
This one is extremely annoying because it makes programs unwatchable. This manifests itself as <1second intervals of lost audio (audio hiccups) which seem to occur sporadically but all too frequently. When occurring, these hiccups are heard at completely random intervals (2-30 seconds apart?). These audio hiccups seem to be confined to HD channels since I have compared programs running at the same time in HD and SD and the problem is only occurring on the HD channel. Is anyone else experiencing this problem? I haven't noticed it anywhere else in this thread.

5.BEV CSR's.
FRUSTRATING!! Enough said since this is probably a topic for another thread.

Further Information
As a direct result of my complaints to BEV tech support about the BSAO problem, they sent me a replacement 6141 which I received and hooked up yesterday. Just to let you know the new receiver has all the same problems #1-5.
I can tell you this is definitely not an HDMI issue. I have done extensive troubleshooting to try to isolate these problems. I have changed all my connections (between 6141 receiver, Onkyo SR-605 A/V Receiver and Sanyo PLV-Z5 Projector) from all HDMI to all component and every combination in between. I have also taken my A/V receiver out of the loop by connecting 6141 directly to projector and all these problems persist throughout all troubleshooting combinations.

I was extremely happy to find this thread to discover other people are experiencing the same issues. Since all my equipment is new I wasn't at first certain that one of my other components might not be responsible for some of these problems.

[dbeb]

I have had my 6141 for a few wks now and am quite happy with it, albeit the odd audio-sync issue and varying speed of channel changing. One question though for you fellow owners...how long of a guide are you experiencing? I just checked mine again, and am not getting more than 44 hours. That sucks! On my 5900 and 9200 receivers, I am getting almost 9 days. I am sure I read somewhere in the forums that the guide for the 6141 was 9 days?

[hamike]

[QUOTE=dbeb;698654] One question though for you fellow owners...how long of a guide are you experiencing? I just checked mine again, and am not getting more than 44 hours. /QUOTE]

I just checked mine. I am getting 47 hours.

[kandkt]

On my 5900 and 9200 receivers, I am getting almost 9 days. I am sure I read somewhere in the forums that the guide for the 6141 was 9 days?

You are getting the 9 day guide on those receivers because of the hard drive. When BEV activates the USB port to allow the addition of a hard drive to the 6141, you should be able to get a 9 day guide as well (if you add on an external hard drive).

[dbeb]

Originally Posted by kandkt

You are getting the 9 day guide on those receivers because of the hard drive. When BEV activates the USB port to allow the addition of a hard drive to the 6141, you should be able to get a 9 day guide as well (if you add on an external hard drive).

That might explain it...tks!

[mingus]

Just a quick update on the performance of the 6141 reciever up to date.
I am getting more pleased with the reciever the longer I have it. Mainly becuse of the HDMI having a much better picture quality on my TV and the sound quality via the HDMI on HD channels to be much better. ( SD sound no change video seem somewhat better)
I am also finding that the problem I mention reguarding sound no picture to happen very infrequently and the gained benifits well worth it.

JOMO....

[hamike]

Just an update on my own 6141 receiver experience.
After many hours spent on the phone with BEV tech support they finally admitted that they are having a sound with no picture problem with channel 818. They said it was a known issue and that the problem is at their end. They said they are working on a fix. Frankly I'm not certain whether this is the truth or something they just told me to stop my repeated phone calls.
Purchased 3:10 to Yuma in HD from pay per view the other evening. The first 90 min. was fantastic, great picture and great sound. The last half hour completely ruined the experience because the audio started dropping out from a few seconds to minutes at a time.This is an experience I will definitely not repeat.

[haystack]

I have no picture on 818,819 when going up the guide from 817 but they are OK when I go down the guide from 820? I'll wait a few days and hope before I start the calls.

[hamike]

Originally Posted by haystack

I have no picture on 818,819 when going up the guide from 817 but they are OK when I go down the guide from 820? I'll wait a few days and hope before I start the calls.

haystack: Sorry about your luck but at the same time I'm happy to hear I'm not alone with the 818 issue.

[haystack]

MIKE I called about the 818/819 no video and was given the known issue we will try and fix March or April.I couldn't wait for an update on that so I will call back on Monday when I have more than the 45 min I spent on the phone today. What a piss off, even though its a known issue they make you waste your time with the restart routine. It just makes you want satisfaction at any cost.